Secret Escapes Reviews

Name: Secret Escapes
Rating: 1.32

1.3 Rating 252 Reviews

8 %

of reviewers recommend Secret Escapes

Company Reviews

Questions

Metrics

1.3

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 078 2029

Email:

support@secretescapes.com

Location:

20-28a Hatton Wall, London United Kingdom
EC1N 8JH

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Secret Escapes 4 star review on 27th March 2025

Ann Ferrier

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Secret Escapes offered us a journey of options, quality, luxury and a road a little less travelled. Celebrating a special birthday - we chose Secret Escapes options knowing they would have something to suit AND THEY DID. Always our go to for something different.”

Helpful Report

Posted 1 month ago

“I give them 4 stars because the room and hotel staff were wonderful but when you book a stay including evening meal don’t bother looking up the hotels menu and thinking ooh that’s a great menu because secret escapes customers get a very minimal menu for the evening meal for example, fish chips,minute steak and obviously something for veggies but the breakfast was excellent.so I would recommend ringing your hotel and asking if there’s a restricted menu for secret escapes customers before you book”

Helpful Report

Posted 1 year ago

“Secret Escapes have refused to refund me for a trip to Sardinia, Italy in May stating my hotel booking is non refundable and I am therefore unable to cancel.I DONT WANT to cancel but the hotel is in lockdown so the service I have paid for is not available. COntacted the hotel who say they have not been paid so therefore Secret Escapes are illegally retaining my money. Will take this all the way - Martin Lewis, Watchdog etc. and hope others follow suit. What a scam - their reputation will be destroyed after the publicity. The public have enough to worry about during this difficult time.”

Helpful Report

Posted 5 years ago

Secret Escapes is rated 1.3 based on 252 reviews