Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service of any online store I think I’ve ever shopped at! When my order first arrived one of my cushion cases wasn’t there, I rang them up about it and they got it delivered to me the very next day along with a lovely handwritten apology note. All of the products are excellent quality, such nice material and such pretty packaging. I will be sure to shop here in the future. :)”

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Posted 6 years ago

“Beautiful duvet cover, perfect colour and feels lovely”

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Posted 6 years ago

“I’ve ordered before and been very happy with the product and price. This time, I ordered 4 hand towels for bathrooms but they’re 100cm long which is way too big.”

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Posted 6 years ago

“Great quality and comfort, love them”

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Posted 6 years ago

“Great products and lovely helpful staff :)”

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Posted 6 years ago

“Great products and lovely helpful staff :)”

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Posted 6 years ago

“excellent service!”

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Posted 6 years ago

“Bought 2 sets of the linen bedding. Definitely recommend them. Also very quick delivery. 👍”

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Posted 6 years ago

“Excellent white linen products 😊Soft and easy to wash.”

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Posted 6 years ago

“Secret Linen Store bedding washed in Wilton London - pure heaven”

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Posted 6 years ago

“The quality of my bedding was excellent and delivered in good time. Highly recommend Secret Linen.”

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Posted 6 years ago

“Beautiful linen that looks like new even after many washes. Superb quality and subtle design and colours. I love my Secret Linen.”

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Posted 6 years ago

“Great service and easy ordering”

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Posted 6 years ago

“Simply beautiful good quality bed linen. Great price too!”

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Posted 6 years ago

“I had a great experience using Secret Linen Store. I would highly recommend for someone looking for good quality sheets that don't want to buy from the standard department store.”

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Posted 6 years ago

“Love them.”

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Posted 6 years ago

“I am delighted with my order. The bedlinen is beautiful, excellent quality and arrived promptly in lovely eco friendly packaging. Customer service was very friendly and helpful. Thank you.”

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Posted 6 years ago

“Didn’t really have to deal with the company but the process was simple and the items came beautifully packaged.”

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Posted 6 years ago

“Loved all the little details - lovely packaging and tea pigs gift! Lovely curtains, thanks all round!”

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Posted 6 years ago

“I bought your fabulous 100 % linen bedding - Duvet cover /Pillow cases/fitted sheet. Best bedlinen I have ever bought!”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews