Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful as ever, not my first purchase & probably wont be my last. Washes beautifully & so soft to sleep on, closest bed linen I've had to staying in a boutique hotel.”

Helpful Report

Posted 5 years ago

“I have purchased sheets and duvet covers from Secret Linen before and been very happy with them. I needed a new mattress cover and chose the cotton one as I prefer natural fabrics. The quality is fine but I had not appreciated how heavy it would be, especially when wet. I washed it when it arrived to deal with the initial shrinkage and it nearly destroyed my washing machine. The machine could not spin it because of the weight and wringing it by hand was also near impossible. I eventually got it dried but it is not a practical cover for me in the longterm. It was also still a bit too large for my mattress even after washing. Probably should have gone for the polyester one but will in any case have to source an alternative.”

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Posted 5 years ago

“Good choice, good website, speedy delivery and nice presentation. Repeat customer.”

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Posted 5 years ago

“Fantastic service, lovely people, great products.”

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Posted 5 years ago

“Since discovering your existence I have always been very happy with your products and service. I always prefer to buy french linen bedding (for various reasons, not least because it doesn’t HAVE to be ironed and I like the slightly crumpled look and feel of it!)”

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Posted 5 years ago

“Lovely choice of benlinen; particularly pleasing to find dark solid colours that have been out of fashion for so long; amazing to sleep on pure linen bedsheets for the first time.”

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Posted 5 years ago

“Hi I hope you are all well. I now have a full set of linen bedding which is so comfortable to sleep in,cool in summer and cosy in winter.Fabulous prompt delivery service,great packing,have recommended you to family and friends.”

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Posted 5 years ago

“Love their bedding, super soft linen, washes well and looks great!”

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Posted 5 years ago

“The bedding is so comfortable. Soft but bit at all slippery. The colour is lovely - reminds me of farrow & ball palatte.”

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Posted 5 years ago

“I wish I'd found this store before to save me time and money buying poor quality bedding in the past. I've ordered the Breton Stripe Midnight Blue Bed Linen and am so pleased with it that I've re-ordered more. It looks great and washes well.”

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Posted 5 years ago

“Brilliant blue throw - high quality workmanship colour as described. Deliver perfect. Couldn’t fault a thing .”

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Posted 5 years ago

“Prompt delivery. Excellent quality”

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Posted 5 years ago

“Excellent web site and service, speedy delivery.”

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Posted 5 years ago

“Even in lockdown everything was great. Love the colour, packaging great too, can't fault it. Thank you. Will definitely buy more from you.”

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Posted 5 years ago

“Love this bed linen so much. It’s comfy and soft and washes well.”

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Posted 5 years ago

“We just love our Secret Linen bedding. Yes its expensive, but it's a luxury we are happy to pay for. Bed time becomes so inviting .......”

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Posted 5 years ago

“Expensive but lovely :-)”

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Posted 5 years ago

“An excellent service swiftly despatched, beautifully presented and included small gifts”

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Posted 5 years ago

“Excellent service - they go the extra mile”

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Posted 5 years ago

“I placed my order and from start to finish I was kept informed, delivery was on time and as promised. Beautifully packaged, it was a delight to receive. The quality of the linen is excellent . A lovely company to deal with, they send fabulous e mails that will make you smile!”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews