Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason, I gave ‘The Secret Linen Store’ an excellent, is because it is a great-company to order from, they sell gorgeous linen, at a competitive price.(I might add). Having washed the duvets covers several times I was so pleased, they hardly crease, and dry quite quickly, the freshness is still there, and the colour remains pristine white, long may this last?(I know, at the moment we can hang washing out to dry) I would also like to comment on Molly and Harriet’s efficiency in keeping the customer informed, also, packaging is excellent, with a free sachet of tea from tea pigs, I can recommend the lemon and ginger. They just get things RIGHT....... I would definitely order from them again, and have no hesitations in recommending them. I’m”

Helpful Report

Posted 5 years ago

“Upon receiving my order, I was impressed with the environmental friendly packaging where these days there seems to be excessive and unnecessary plastic packaging. I was delighted with my order- especially the crisp, cool white bedding. It is clear that the quality is indeed higher than the ones from supermarkets. Ironing the sheets was quite an enjoyable one this time! The blanket bed throw was not suitable and was a bit disappointed to find it somewhat creased from the tight packaging. Above all, Secret Linen’s value for money is justifiable and will probably purchase more items in future.”

Helpful Report

Posted 5 years ago

“Order was recieved really quick, quality of the sheets isn't the greatest, they have gone patchy with the colouring”

Helpful Report

Posted 5 years ago

“Beautiful bed linen, beautifully packaged”

Helpful Report

Posted 5 years ago

“Simply love it!”

Helpful Report

Posted 5 years ago

“I purchased some bedlinen (duvet cover and pillowslips) in Duck egg linen. Ordering is easy and delivery is timely and well organised with enough communication re delivery date and time. Will be my go to store for future requirements.”

Helpful Report

Posted 5 years ago

“I ordered the 600 thread count sheets & I am very pleased with them. They are very cool for hot summer nights. The ordering & delivery process was very simple & quick. I would recommend the secret linen store & would definitely buy from them again.”

Helpful Report

Posted 5 years ago

“Very good company to deal with. I was impressed that when I returned the bundle of bed-linen because I didn't like the shade of pink (slightly mauve), there was no hesitation in sending me the same bundle in white as I asked. All done promptly and with good feeling. Well done! I have the bedding on my bed now and it is good. I understand it gets softer each time it is washed and I'm looking forward to that.”

Helpful Report

Posted 5 years ago

“Great quality”

Helpful Report

Posted 5 years ago

“I love the simple packaging that avoids unecessary boxes and plastics. The linen I order is beautiful and fits perfectly. I am very happy with my order”

Helpful Report

Posted 5 years ago

“Great service and a beautiful product. So happy with our linen sheet, we will be ordering the full set very soon. Great quality, lovely on the skin. Thank you”

Helpful Report

Posted 5 years ago

“Lovely quality as always”

Helpful Report

Posted 5 years ago

“Spent over £300 on bedding and the bedsheet was filed with trimming and linen dust!! Went all of the room, and had taken many many washes to de clog the washing machine.. Plus the was also an infestation of gold clothes moths. We counted 40 months in and outside the bed. No refund or discount offered! I would never shop here again and highly recommend other to do the same!”

Helpful Report

Posted 5 years ago

Good Morning Debra Thank you for taking the time to review your recent order with us. we are so very sorry to see that your linen was full of lint, this is not good at all, please forgive us. This is a natural behavior of Linen to show a little lint, but this will dissipate after a few washes - however the factory should have checked this before sending to take the excess out. We will be in touch with you to chat this through. Kind and Comfy Regards Jodie

Posted 5 years ago

“My pillow cases arrived promptly, the feel is lovely and the colours are beautiful. I will defenitely be buying more bed linen from Molly & Harriet. My only niggle is the amount of costly packaging that was used. I don't need to receive my pillowcases all tied up with a ribbon and tissue paper which will only get thrown away; all people need is a compostable / recyclable paper postage bag.”

Helpful Report

Posted 5 years ago

“The pillows are of excellent quality and I slept soundly on them last night. I love the linen bag they gave him. Very professional. Yes very impressed”

Helpful Report

Posted 5 years ago

“Beautiful high quality product, brilliant communication throughout the process and what a surprise to revive a beautifully packed mattress topper (which is outstanding!! Forget John Lewis or White company who I would usually go to). I was almost as surprised and delighted with the way the topper was packaged as with the topper itself! Just brilliant, I’ll be shopping here more frequently!”

Helpful Report

Posted 5 years ago

“I love the products. The bedding is the best I have ever had. The website was easy to use and the items were packed beautifully. I will be back for more items when I redecorate my home office next month. My mother and sister who also want to buy from you after seeing my bedding and curtains.”

Helpful Report

Posted 5 years ago

“Excellent online shopping & delivery & product”

Helpful Report

Posted 5 years ago

“Best linen ever experienced!! Love texture & feel... Had had beautiful nights sleep 💤 Thank you x”

Helpful Report

Posted 5 years ago

“Beautiful linen sheets. Am delighted with them! Thank you”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews