Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, service and price. Very happy customer!”

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Posted 6 years ago

“Unique designs and top quality materials. Excellent service throughout. Very happy repeat customer.”

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Posted 6 years ago

“Having problems ordering on line soon sent an email and it was dealt with quickly and efficiently, arriving the next day - Christmas Eve!! Well done”

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Posted 6 years ago

“I've been coveting a couple of duvet sets now for a number of months and took the plunge in buying. I wasn't disappointed - from the packaging to the quality was amazing - you get exactly what you see. I'll definitely be ordering from here again”

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Posted 6 years ago

“Sophisticated simplicity”

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Posted 6 years ago

“Very very pleased with my white linen duvet. Its beautiful. Thank you so much. I will be ordering more at some point”

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Posted 6 years ago

“Quick deliver, excellent quality products... eco friendly packaging.”

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Posted 6 years ago

“FROM THE BEGINNING OF PLACING MY ORDER, THE SERVICE HAS BEEN EXCELLENT TO THE END.”

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Posted 6 years ago

“I was t aware that my mattress topper would take so long to arrive when ordering. This needs to be clearer at point of order. I rang up and the woman that I spoke who was very helpful and accommodating. I was hoping for a pre Christmas delivery due to visitors coming to stay. I like the Secret Linen company matters toppers so kept my order. It should arrive next week.”

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Posted 6 years ago

“Expensive but it all works fine.”

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Posted 6 years ago

“The delivery was so efficient and the quality of the bedding was superb. I went for the seersucker which was subtle and stylish and soft too. Washed well. Beautiful packaging.”

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Posted 6 years ago

“Outstanding Service! Beautiful products and delightful staff to deal with when purchasing the gorgeous duvets and pillowcases. It has been a real pleasure in buying the bedding from Secret Linen (lovely name for the company). My granddaughter loved the chocolate gift that came with each delivery. The products are very well made, good quality fabric and they wash and dry very well. I will certainly recommend Secret Linen to my family and friends. Thank you for such excellent service throughout my time purchasing your eye-catching products.”

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Posted 6 years ago

“Very good service.The pillows are lovely and sending them in a cloth bag is an excellent extra. Thank you for the tea pig bag.”

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Posted 6 years ago

“Amazing quality bedding and some of the best customer service I've ever received.”

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Posted 6 years ago

“Absolutely sensational, kind, sweet, efficient, go the extra mile and FAB PRODUCTS!!! XXX”

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Posted 6 years ago

“Beautiful curtains, a lovely addition to our newly decorated room. Very happy repeat customer.”

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Posted 6 years ago

“A consistently good online retailer. Have been a repeat buyer of bed linen, from the every day ranges, to the more luxurious, plus various colours and stripes. The website features detailed information on the products + excellent photographs.As a built environment professional - but a newbie to home furnishings - this is helpful!”

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Posted 6 years ago

“Excellent service, and products, will be getting more soon!”

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Posted 6 years ago

“The choice in the bedlinen range is tremendous. I bought a linen set which is perfect. I have other linen sheets but the Secret Linen is a much better quality. The service was extremely prompt, even though it was the Christmas ‘rush’ period. I shall be ordering more - and choosing new linen for my brother, too.”

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Posted 6 years ago

“Purchased a couple times now for my mum, she absolutely loves it and wants more. Its great quality items. Never been dissapointed. Definitely will be shopping with you again.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews