Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with sheets and pillowcases. Finally found proper cotton sheets. Thank you very much.”

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Posted 6 years ago

“Arrived timely. Excellent quality.”

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Posted 6 years ago

“I'm delighted with the quality and appearance of my bedinen bundle - beautifully presented and carefully packed. Super fast delivery, thanks.”

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Posted 6 years ago

“a great company, who produce great bedding, very good quality and lovely materials and of course always the perfect size.”

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Posted 6 years ago

“very good quality bedlinen, especially for a super king size bed, which is more difficult to purchase, lovely materials and good sizing, means duvet drapes down the side of the bed,.”

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Posted 6 years ago

“Beautiful bedding”

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Posted 6 years ago

“I placed my order on 28th December 2019 and have yet to receive and further communications beyond confirmation of order”

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Posted 6 years ago

Hello Jennie Thank you so much for taking the time to chat with me today. We are so very sorry once again to hear that your parcel did not arrive with you, please forgive us. We will be working with DPD to get this sorted out. I have resent your order out today and this should be with you tomorrow, i will keep my eye on the tracking to make sure this get to you safe and sound Once again we are so very sorry. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“A lovely selection of linen on a user friendly website. Shipping is fast and beautifully packaged!”

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Posted 6 years ago

“On time good quality”

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Posted 6 years ago

“Have ordered two lots of linen pillow cases from Secret linen and the products are lovely!! Arrive quickly and packaged beautifully.”

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Posted 6 years ago

“I spent a fortune on dark grey linen bedding, treating myself, but holes appeared after the first wash and at each one subsequently. I have ended up with an overpriced dust sheet.”

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Posted 6 years ago

Hello Danielle Thank you for taking the time to review your order with us. We are so very sorry to hear that the Linen set has not worn well at all, please forgive us - we will be in touch with you to chat this through and get this sorted for you. Kind and Comfy Regards Jodie

Posted 6 years ago

“Good service and the product is lovely. Cool but comfy. Also the detail measurements helped us deal with a European bed with a UK duvet.”

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Posted 6 years ago

“Quality is lovely and delivery was quick - couldn’t ask for any more!”

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Posted 6 years ago

“Great service. Great quality linen sheets. Really pleased I found the Secret Linen Store. Thank you.”

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Posted 6 years ago

“Another excellent purchase. . Excellent service too. Thoroughly recommend Secret Linen Store.”

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Posted 6 years ago

“Absolutely beautiful bedding, feels like silk”

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Posted 6 years ago

“I love the bed linen it’s gorgeous and very quick delivery time Excellent service”

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Posted 6 years ago

“I only ever buy The Secret Linen cotton towels for everyday they wash amazing, but treated myself to your new luxury towels, wonderful after a nice little pamper truly blissful !!”

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Posted 6 years ago

“I am delighted with our new bedding. It arrived very quickly and, so far, is washing and wearing well.”

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Posted 6 years ago

“good stuff”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews