Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every single item I have ordered from Secret Linen has been absolutely gorgeous...what is more the packaging and beautiful care put into presentation has been lovely! I get a heart warming cup of herbal tea every time I receive a fabulous item from them! A real pleasure to be a customer. Thank you Secret Linen for such superb customer care. xAulani”

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Posted 6 years ago

“I was let down by another company immediately before Christmas and needed to find something urgently for the spare room as we had guests arriving that week. The Secret Linen Company were brilliant at not only sending linen out promptly but also communicating at every stage. They were a delight to deal with and the quality of their products is fantastic. I will definitely be ordering from them again.”

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Posted 6 years ago

“Excellent delivery and customer service! Very friendly. The antique white sheets are beautiful.”

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Posted 6 years ago

“The duvet cover and sheets are very good quality and the variety of colours available are amazing, I don’t look elsewhere now.”

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Posted 6 years ago

“It was a gift to my sister, so I don't really know what it was like. However, she loved the pillow and said it was good quality, beautifully made and well packaged. Glad you got it to her earlier than stated and in time for Christmas.”

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Posted 6 years ago

“Love my goodies, got two whole sets of bedding as well as square cushion pads. Happy with everything thoroughly. Their customer service is great too!!! Will Definetly be returning for more!”

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Posted 6 years ago

“Lovely bedding I am really pleased with the quality.”

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Posted 6 years ago

“Excellent service quick and efficient delivery. Outstanding quality; bedding, stylish, good choice, good quality and washes very well. Very helpful staff always friendly and very positive. A delightful company from which to buy bedding. Highly recommendable. thank you; I love the bedding I have purchased from Secret linen.”

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Posted 6 years ago

“As ever excellent service & bed linen of very high quality.”

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Posted 6 years ago

“As usual quick delivery and really good quality products packed in a really thoughtful way. Just could avoid the plastic bags for future delivery”

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Posted 6 years ago

“Difficult to put Into words just how pleasurable it was buying from The Secret Linen Store. Immediate and so courteous in responding to any question I had, Molly and Harriet are as lovely as the fabulous products they sell!”

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Posted 6 years ago

“Exquisite bedding and super fast delivery. I am so pleased.”

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Posted 6 years ago

“Lovely quality thank yiu”

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Posted 6 years ago

“Wonderful in every way (great colours, feel and price) except for the shedding! Even after several washes there is fluff all over the floor, the seams of the duvet and the mattress cover....”

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Posted 6 years ago

“Lovely high quality linen. I have ordered now several times and was always more than happy with the products and the shopping experience.”

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Posted 6 years ago

“Fabulous! Now I’ve discovered Secret Linen Store I will not be buying my bed linen any where else! I found the colours I wanted in the exact shades. Everything was in stock and they arrived the next day. Well done Molly & Harriet! Oh...... Oxford pillowcases in the linen would be nice! Thank you so much!”

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Posted 6 years ago

“Ordered a goose feather pillow for my daughter's birthday - she loves it! Excellent quality, very comfortable and luxurious feel. And although it was ordered just before Christmas and delivery was advised for mid January, it arrived between Christmas and new year in perfect time for her birthday on 2nd. Thank you so much!”

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Posted 6 years ago

“Great quality products. Lovely packaging and prompt delivery. Will use again for sure”

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Posted 6 years ago

“The products are lovely. I bought the ticking striped duvet cover and it washes well and is soft. Highly recommend, as returns are easy and the service is prompt and friendly.”

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Posted 6 years ago

“Great advice on what duvet would be right for me. Ordered it and it is perfect and wonderful quality.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews