Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed you don't have the throw I want in stock.”

Helpful Report

Posted 5 years ago

Good Morning Valerie Thank you for taking the time to review you experience with Secret Linen Store. We are so very sorry that one of our throws is not available, we are so very sorry. We are waiting for a few deliveries to come in to make sure we have all we need. I will be in touch with you today so we can let you know when the item you would like is available to order. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Hey Great products great communication will definitely be shopping again.”

Helpful Report

Posted 5 years ago

“It might seem strange, that I rated Secret Linen story 5*, seeing as I returned my parcel. But it was because the colour wasn't what I expected. The linen was beautifully wrapped and presented and returning it was easy peasy.”

Helpful Report

Posted 5 years ago

“Great quality. So pleased with my duvet cover and pillow cases. Feels luxurious”

Helpful Report

Posted 5 years ago

“Lovely striped pillow cases and pillows”

Helpful Report

Posted 5 years ago

“Beautiful quality”

Helpful Report

Posted 5 years ago

“Great choice of colours, lovely quality and beautifully packaged”

Helpful Report

Posted 5 years ago

“Beautiful product, loved the eco packaging and delivered quickly.”

Helpful Report

Posted 5 years ago

“Easy, straight forward and thank goodness for Secret Linen. The only place I came across that had 100% cotton or linen bed linen. I couldn’t believe how many sheets just are NOT 100%!!!! Thank you for wonderful bedding and gorgeous Leona x”

Helpful Report

Posted 5 years ago

“I am delighted with my first shopping experience at the Secret Linen store. I purchased percale cotton duvet covers, fitted sheets and pillowcases. Very impressed with the quality and value for money. Delivery was quick.”

Helpful Report

Posted 5 years ago

“I have ordered a number of items of bedlinen now from Secret Linen Store. The quality is excellent and the packaging makes it feel extra special. All the bedding has been the 100% linen range and it's so good to sleep in. Unfortunately there was a slight fault in one of the items in my last order which I didn't notice until I had washed the item ready for using and thrown away all the packaging. I was concerned that there might be an issue returning and exchanging the item because of this. Not at all! There was only concern from the person I had spoken to that the item wasn't perfect and a collection and exchange was arranged immediately. What excellent customer service to back up excellent products.”

Helpful Report

Posted 5 years ago

“Beautiful bed linen and towels and such helpful staff, amazing, keep up the good work with your products and your attitude to your customers.”

Helpful Report

Posted 5 years ago

“Item as described, good quality products”

Helpful Report

Posted 5 years ago

“The order was quickly dispatched, however unfortunately I don't like the linen bedding and find it very uncomfortable to sleep in. I have washed it several times, but it is still unpleasant and I will have to get rid of it. I am very disappointed considering how much it cost and I was expecting a luxury product. Also, I have found the duvet cover and fitted sheet extremely large and I wake up in such a tangle even through I bought the correct sizes. I won't be buying linen bedding again. I am very surprised given the cost, but I just can't sleep in it. I did however like the towels I bought.”

Helpful Report

Posted 5 years ago

Hello Caroline Thank you so much for taking the time to chat with me last week - i am so pleased that we are able to get you as snug as a bug in no time at all. Kind and Comfy Regards Jodie

Posted 5 years ago

“Loved the pure cotton bedding from the Secret Linen Store - feels wonderful”

Helpful Report

Posted 5 years ago

“Excellent linens - love everything we have purchased from Secret Linen Store”

Helpful Report

Posted 5 years ago

“Absolutely delighted with the quality of the linen I purchased as a gift.great customer service too. Xx”

Helpful Report

Posted 5 years ago

“Brilliant customer service. Lovely product. Highly recommended”

Helpful Report

Posted 5 years ago

“Beautify packaged, great communication awaiting delivery of products. Excellent product value and quality in European measurements.”

Helpful Report

Posted 5 years ago

“Absolutely beautiful linen, i never thought that it would bring me such peaceful sleep as it has, does make it a bit harder to leave it in the morning 😊”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews