Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greetings Website great, language of it and communicating, excellent. Good recyclable packaging. Brilliant virtually all products made in Portugal, Europe, and not the far east. Three little comments. Firstly, it would make life clearer if 'pillows' state they are SINGLE's, not pairs which in my experience most stores sell them as. Secondly there are too many emails with discounts/offers; does get somewhat annoying/frustrating! This time I bought 600 thread items and held back on 100% linen which I'll buy another time. After all, there will be 'another' 20% off ad another time!! And lastly, it would be good to have 100% organic cotton bedding and/or alternative materials............bamboo? (I know, tends to be chinese or eastern). Thank you :-)”

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Posted 6 years ago

“Always the best quality and lovely designs and colours. The bed linen washes really well and doesn't shrink, the elastic on the sheets lasts well and there is hardly any ironing. Perfect.”

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Posted 6 years ago

“Really beautiful bed linen in a great range of colours and really reasonably priced. I’ve washed it but not slept on it yet but can’t wait! The customer service is absolutely brilliant - they couldn’t be lovelier and the parcel was full of thoughtful touches (teabag, chocolate, bed linen ‘newspaper’). Although the actual linen was in plastic bags, the rest of the the packaging was recyclable which I liked. Will definitely be buying more.”

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Posted 6 years ago

“Lovely quality white bed linen which I use in our up market holiday let. Good value.”

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Posted 6 years ago

“Great quality bed linens delivered quickly and packed beautifully.”

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Posted 6 years ago

“Excellent service and quality. Loved the packaging!”

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Posted 6 years ago

“Excellent - highly recommend.”

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Posted 6 years ago

“Very happy with the speed of delivery and communications Absolutely lovely bedding”

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Posted 6 years ago

“I'm really happy with this bed linen, definitely will get some again.”

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Posted 6 years ago

“My towels arrived the day after ordering. Delighted with them. Many thanks.”

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Posted 6 years ago

“Beautiful curtains and excellent customer service. Bought a pair for every room in my house!”

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Posted 6 years ago

“Not as soft as I expected it still nice.”

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Posted 6 years ago

“Great customer service and quick delivery”

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Posted 6 years ago

“Beautiful product. Very happy.”

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Posted 6 years ago

“Lovely quality items, arrived quickly and beautifully packaged. Would recommend!”

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Posted 6 years ago

“Received the 100% linen bedding set in charcoal for Christmas, lucky me! I adore the natural feel of it against my skin and of course it looks fabulous. Supplemented it with a pair of the ticking pillow cases in grey. They go beautifully and in contrast to the linen have a soft silky feel to them. It all came stylishly packaged, with comprehensive washing instructions/tips and I couldn't be happier.”

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Posted 6 years ago

“Very pleased with the bedding I bought for a gift and a lovely company to deal with. Thank you.”

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Posted 6 years ago

“We absolutely love our new linen bed sheets, linen is a game changer! So soft! We found the 'caring for your linen' instructions very helpful and just generally really like your branding...I thought the newspaper style brochure was very clever and I actually read it which I wouldn't have done if it was a standard brochure. I even took photos of the recipes to make :)”

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Posted 6 years ago

“Lovely quality pillow cases. I always know the quality will be good, when I order from Secret Linen.”

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Posted 6 years ago

“Very pleased with linens. Couple of items returned as not quite the right colour for the room and easy return process. Was my first purchase and have already bought again! Can't say more than that.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews