Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my first purchase, and will order again. Prompt dispatch and safe arrival of my order. Thank you Secret Linen Store. 1st Class. Michelle”

Helpful Report

Posted 6 years ago

“Ordered duvet cover, pillowcases & cushion covers. Lovely design & good quality. Prompt delivery & beautifully packed.”

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Posted 6 years ago

“My daughter loved the sheets I bought for her. Looked lovely on her bed and were really comfortable.”

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Posted 6 years ago

“The bedding is a beautiful quality,there was a mistake in my order when it arrived I rang and they were so helpful,24hrs later my replacement arrived and they collected the other item.”

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Posted 6 years ago

“The Charcoal 600 thread count that I ordered is amazing quality, exactly what it says on the tin, looks incredible when on the bed and the pewter throw and cushion that I got to accompany it sets it off just right, will buy again from Molly and Harriet when I need too!”

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Posted 6 years ago

“The duvet cover and linen valance were just what I wanted and have received very positive comments. I am about to order another duvet cover when decorations in another bedroom are finished!”

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Posted 6 years ago

“A good positive transaction for a good quality product”

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Posted 6 years ago

“Delighted with linen. Excellent, friendly and efficient service. Many thanks”

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Posted 6 years ago

“Bedlinen and pillows arrived beautifully packaged. Cotton bedlinen is of good quality and well priced. We are a bit disappointed with the medium pillows because they just seem a little too full which makes them feel firm rather than medium. We haven't returned them as it is too much hassle, but we would not purchase more as they are just too firm for our taste.”

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Posted 6 years ago

“Love the quality of the linen bedding, the fast service and the feeling that my order is “special”.”

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Posted 6 years ago

“Brilliant products, brilliant customer service - would thoroughly recommend The Secret Linen Store on all counts!!”

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Posted 6 years ago

“Excellent service, excellent quality, washes brilliantly and minimal ironing.”

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Posted 6 years ago

“I thought these bath towels would be “the bees knees”. Sadly they have snagged after limited use and look scruffy already. Back to the drawing board sadly.”

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Posted 6 years ago

“Beautiful curtains and fast service. Would throughly recommend”

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Posted 6 years ago

“Love this bed linen so much that I now have it in 2 different colours. It is so comfortable and washes well. Highly recommend”

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Posted 6 years ago

“Absolutely loved the duvet set. I only planned on buying pillow cases, but when they arrived they were so beautiful that I had to get the matching duvet cover (plus an extra one) to match. The packing is great, service too. 5 star quality.”

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Posted 6 years ago

“Lovely products beautifully packaged. 😊”

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Posted 6 years ago

“I’m really happy that a friend recommended Secret Linen to me just before Christmas, I have been so pleased with everything I’ve ordered. Thank you x”

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Posted 6 years ago

“A lovely website with a personal approach. Prices in sale were competitive. Delivery was in good time and nicely packaged.”

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Posted 6 years ago

“Excellent high quality products, I'm slowly but surely outfitting my entire home in SLS linens! Their customer service is so friendly and quick to respond to any questions and I love the ambiance of the business - it's as though you're shopping with a bunch of girlfriends.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews