Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company to deal with and top quality products”

Helpful Report

Posted 6 years ago

“Timely delivery and beautiful bedding , just as I hoped. We have very hard water so after one wash not quite as soft as I hoped despite softening the water, but that’s my problem not Secret Linen!”

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Posted 6 years ago

“I absolutely love the quality and design. The service was also brilliant I would most definitely recommend your company to friends and family.”

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Posted 6 years ago

“Really quick delivery and lots of other surprises in the parcel, such great service and a great quality product!”

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Posted 6 years ago

“Nice textured linen and good colour choice only wish you did "Oxford pillowcased" in all colours hence the four stars.”

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Posted 6 years ago

“I am completely in love with my Secret Linen bedding! Until I got my second set, I used to wash my bedding and put it straight back on the same day! It keeps you cool in Summer and Warm in winter, and is so beautifully soft!”

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Posted 6 years ago

“Fast and efficient service lovely quality bedlinen ,would recommend your this company many thanks frances .”

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Posted 6 years ago

“Very good service, delivery and quality of goods.”

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Posted 6 years ago

“Really happy with my linen duvet cover and pillows, very soft and effortless. Disappointed with the linen sheet I purchased which was scratchy and uncomfortable to sleep on - was hoping the quality would match my other items. I have been reassured by that this should improve with time, and two washes in, its softened up a bit, but for this price point (by far the most I have ever spent on sheets) I would have expected it to be excellent from day 1.”

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Posted 6 years ago

“Duvet cover too big and wonky stitching on standard pillow cases. Oxford pillow cases are massive, way too big for any pillow”

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Posted 6 years ago

“Thank you so so much for our beautiful towels, from the quality of the product and the packaging and delivery, OUTSTANDING ! And, I MUST include this in my review … our daughter came home for the weekend and could not believe what wonderful towels we had … 'where on earth did you get these towels Mum, this flannel is the best flannel I have ever used!' I think that says it all doesn't it!”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Explanations given in detail of how duvets are made. Kept up to date with order and delivery.”

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Posted 6 years ago

“Never beaten for quality and design - and the sale will always afford the opportunity to try this brand at a reduced price! I wish I had more storage space as I would store some up for when my older linen becomes worn! If anyone has worked out how to get their cat to stop "kneeding" whilst laying on top of my best bed stuff - let me know. Somehow chucking an old towel on the bed sort of spoils the effect.”

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Posted 6 years ago

“Was very impressed with the ordering and delivery. Very quick delivery.”

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Posted 6 years ago

“Faultless. Very keen to use again.”

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Posted 6 years ago

“Lovely attentive service. Will shop again when I next need bed linen.”

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Posted 6 years ago

“We just revamped our grandchildren’s room, removing the bunk beds replacing with a single bed and underneath slide out bed. We wanted it more suitable for older children coming to stay. We bought the dark teal bedding to be appealing to both girls and boys. The fabric is gorgeous, so soft and of obvious quality. Beautiful packaging. Our teen grandkids love the new look. Thank you”

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Posted 6 years ago

“Always on time, always beautifully packaged and the quality is sooo good”

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Posted 6 years ago

“I have bought 2 sets of bedding from secret linen store. I am so pleased with both sets. The bedding arrived promptly and packaged really well. Really good quality products. Would highly recommend Secret Linen Store”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews