Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful linen - colour stunning and quality great”

Helpful Report

Posted 6 years ago

“Purchased Linen for a 3 bedroom lodge on Loch in Scotland, has such a cosy feel in the winter, so can imagine it's lightness in the summer. Great quality and no iron required, such a bonus. Prompt deliver and unquestioned returns.”

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Posted 6 years ago

“Everything perfect.”

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Posted 6 years ago

“Super helpful and very accommodating with returns etc”

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Posted 6 years ago

“The bedsheets we ordered were much rougher and a scratchier than we expected - and they haven’t softened despite multiple washes. The valance is thin and looks cheap when we put it on the bed.”

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Posted 6 years ago

“Just love everything I have ordered,wish I could make up my other 2 beds in linen. Would be great to let visitors have the same experience but they are not getting mine! Have to wait for the piggy bank to fill up.X”

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Posted 6 years ago

“I love the bedspread. It is just what I wanted. The delivery was very quick. I was kept informed and had really good service. Thank you.”

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Posted 6 years ago

“Very happy with the product .Lovely quality .Delivery was efficient too .Would use Secret Linen store again .”

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Posted 6 years ago

“Website very easy to navigate and well laid out. Order was delivered very quickly and as much as possible was in recyclable packaging.”

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Posted 6 years ago

“Really impressed. I’ve been looking at this bedding for a while now and wondering whether to splash out. It’s definitely worth it. Excellent quality, washes well, and though I wouldn’t have expected it, linen bedding actually gives me a better night’s sleep!”

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Posted 6 years ago

“Great products, very happy with my shopping experience. Well packaged (no plastic) and a teabag too!”

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Posted 6 years ago

“Love, love, LOVE the feel and colour of the linen. I will be coming back for more!”

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Posted 6 years ago

“I purchased the microfibre pillow in firm but it was too bulky. So I purchased the same pillow in medium, it was still too bulky for my father. I am using the pillows when I read in bed as they are very supportive. They just didn’t suit my father. They arrived very well packaged. I just find pillows extremely difficult to buy.”

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Posted 6 years ago

“I have always been impressed and pleased with the level of service and assistance provided by Secret Linen. In addition, the quality of their goods is very high.”

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Posted 6 years ago

“Easy to order, very reasonable, were delivered pretty quickly, beautifully presented and I put them straight on the bed. Lovely on the skin and very snug. Have washed them and of course no ironing . Perfect!.”

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Posted 6 years ago

“Fantastic quality, beautifully packaged bedding. Incredibly friendly staff. First class service in every way.”

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Posted 6 years ago

“Efficient service. Good quality products.”

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Posted 6 years ago

“just very good :)”

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Posted 6 years ago

“Very happy with my linen curtains! Excellent service.”

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Posted 6 years ago

“Excellent service again.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews