Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous pillowcase”

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Posted 6 years ago

“Always top notch and competitive prices”

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Posted 6 years ago

“This was my second purchase from the Secret Linen Store . As previously my Order arrived the very next day wonderfully packed and another free Herbal Tea Bag ! My Linen Sheets and Duvet Cover look beautiful on the bed and are a dream to sleep on . Will definatly buy from them yet again .”

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Posted 6 years ago

“Fast delivery, superb quality and excellent friendly service.”

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Posted 6 years ago

“Bit shinier than I'd expected and gets terribly creased. Don't think I'll get another one....sorry”

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Posted 6 years ago

“Just what I was looking for and was not disappointed. Great product and great service would definitely recommend”

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Posted 6 years ago

“This bed linen is amazingly comfortable to sleep in Love it I have now bought 3sets”

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Posted 6 years ago

“Ordered a linen bed set and was so impressed we had to order another! Quality is excellent. The most comfy bedding I’ve ever slept in. Thank you!”

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Posted 6 years ago

“Excellent customer service and the quality of bedding was just as good.”

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Posted 6 years ago

“I was really impressed with communication even when there were hiccups with delivery. The packaging was also beautiful and the sheets amazing quality. I was however a little disappointed with the colour of the bedding - the 'spice' colour wasn't quite as rich colouring as it looks in the photos. I thought it might be a little more vibrant.”

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Posted 6 years ago

“First order from Secret Linen Store, received linen pillowcases but returned due to poor quality. Refund requested and purchased alternatives elsewhere. Almost find the contents of the communication child like and comical.”

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Posted 6 years ago

Hello Mark Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the 100% Line Pillowcases were not quite right for you, please forgive u . We have received your return and processed the refund for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“A super company! Lovely range of bedding, speedy delivery!”

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Posted 6 years ago

“Great service excellent choice.”

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Posted 6 years ago

“Some lovely products; easy to shop; prompt delivery and appreciate the much longer than usual returns policy.”

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Posted 6 years ago

“Very pleased with my new bedding. Though it isn’t very easy to iron, it looks great and feels nice. Great package if and fast delivery.”

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Posted 6 years ago

“Friendly advice on the phone with no quibbles return. I have ordered more as feel service is excellent”

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Posted 6 years ago

“I don't normally reply to the inevitable review request as it's obvious most businesses aren't listening anyway. If they were then the experience wouldn't have been so poor. However, in this case the experience was spot on, so it's worth the time to say so. The bed linen arrived very quickly, the order was actually right and the goods were superbly packaged and presented.”

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Posted 6 years ago

“Just Beautiful ~ the parcel arrived with a bow wrapping the linen, a beautiful little touch. The linen is smooth and looks great on the bed. I’d highly recommend secret linen and most definitely purchase from them again.”

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Posted 6 years ago

“We recently purchased 2 sets of the Boho red bed linen and we are delighted with them. They are soft, comfortable and relaxed. They look good on the bed as the linen/cotton mix gives a weave which adds interest to a plain style. We also bought a 100% linen sheet which unfortunately was faulty but the service from customer care was brilliant and the sheet was replaced within 2 days. I would definitely recommend shopping with this company.”

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Posted 6 years ago

“Just amazing and lovely jubbly”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews