Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought curtains with blackout linings as an emergency after moving house, thinking I would replace them later. They look fabulous and will stay! The ladies at the shop were very friendly and helpful when I phoned to check a detail before purchase.”

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Posted 5 years ago

“The experience of receiving the goods was excellent, they arrived soon and were beautifully packaged. However, I thought the colour was not quite as pictured. The spice shade more resembles terracotta, which clashes with my colour scheme. I don't want to sound obsessed, but the colour was the reason I ordered the goods. Otherwise the linen is very good quality.”

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Posted 5 years ago

“Easy to order, great product, lots of choice”

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Posted 5 years ago

“Loved the quality and the colours, i have been looking for this for such a long time, i am glad I finally found it”

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Posted 5 years ago

“Truly quality products”

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Posted 5 years ago

“Great service, loved my cushion pads and the throw I ordered so much I returned for more! Thank you”

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Posted 5 years ago

“Great service, quick delivery”

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Posted 5 years ago

“Very helpful and great quality 👌”

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Posted 5 years ago

“Very helpful right from the start, keeping me informed at every step, explaining the situation re. Xmas and the pandemic.”

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Posted 5 years ago

“Very pretty and instantly can see the quality, My teen daughter loves them too .Arrived on time and nicely packaged.”

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Posted 5 years ago

“My order came very quickly. So delighted with my purchase I bought a similar duvet cover as a gift for a friend. Absolutely love the quality of the linen and level of service. I will be buying again and again”

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Posted 5 years ago

“Fabulous sheets”

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Posted 5 years ago

“Good efficient service, and good quality linen.”

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Posted 5 years ago

“Excellent products - I have bought much bed linen and also pillows and am delighted with the quality and the prices which are excellent. I look no further than the Secret Linen Store when making a purchase. Thanks guys.”

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Posted 5 years ago

“I bought a lovely grey linen sheet I use as a throw to stop my cats getting muddy paw marks on my white cotton duvet cover when they come in to see me from the wet! Great quality, drapes beautifully with a lovely finish at the top. Very graceful. And the colour is gorgeous. Very good service and quick delivery too. I'll be getting more!”

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Posted 5 years ago

“Always assured of lovey, quality and well finished linens. My bedding shelves will always be stocked from ‘Secret Linen Store’”

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Posted 5 years ago

“The service was prompt and I particularly liked the care taken on the packaging which was recyclable. Since linen was gifted I can't comment on it but it looked good quality and I would shop again.”

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Posted 5 years ago

“The pewter grey knitted throw was fine and used a lot. The winter white marl knitted throw was awful. The wool fibres moulted very badly, they stuck to all our clothes and other furniture as well as shedding vast amounts of fibres in quite large balls all over the house. I tried to solve the problem by dry cleaning it and then washing it, neither worked. I threw it out.”

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Posted 5 years ago

“Love my new sheets and pillows. My partner is a big fan too. Just need to save up for the duvet cover now!”

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Posted 5 years ago

“Excellent product, well packaged and good service”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews