Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a throw and some bed linen. Couldn't be happier with the quality and style.”

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Posted 5 years ago

“Lovely duvet, light and warm and well made. Thank you”

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Posted 5 years ago

“Bought the duck egg and aubergine washed cotton percale and the colours are gorgeous plus you really don’t need to iron them! Because I was so impressed i went back and invested in the 100% linen and so glad I did it’s amazing and so welcome on these recent extremely warm nights! Icing on the cake is the unbelievably good customer service and little extra touches here and there. ”

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Posted 5 years ago

“Excellent quick service, lovely presentation and excellent quality. Well done Secret Linen!”

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Posted 5 years ago

“This is my third order. Bought a 2nd delightful duck square medium feather pillow, protector and pillow cases. Everything is excellent. Highly recommend these products”

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Posted 5 years ago

“Lovely quality, my fault ordered brush cotton instead of cotton so won't be able to use until the winter.”

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Posted 5 years ago

“Found this site when looking for a british made summer duvet. Good price, good service and finally lovely product. Very satisfied, thank-you.”

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Posted 5 years ago

“Lovely curtains, we bought one set, and then we bought more... and more. Easy styling, lovely natural fabric.”

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Posted 5 years ago

“Thankyou. My Duvet and pillow are amazing. I cannot wait to get into bed at night now!! I loved it so much I ordered two more pillows and lovely linen pillow cases. The quality is fabulous and I really love the newsletter with the ideas of how to make a dress out of a pillow case and the little tea bag that was sent with my order. Thanks ladies, I would defiantly recommend and buy from you again x”

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Posted 5 years ago

“High quality products (so far I bought 3 duvet covers in multiple occasions). Very good and careful packaging and fast delivery. Go for it! the quality is worth the extra pounds.”

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Posted 5 years ago

“Excellent delivery. Always used Egyptian cotton for my bedding but since I have bought linen I shall not be buying cotton again. Washes well, great colours and it has a comfort feel when getting into bed.”

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Posted 5 years ago

“My third purchase. Lovely bedding, silky and light weight. Perfect. I have already recommended them to a friend.”

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Posted 5 years ago

“just love our beautiful linen sheets. It is 38C here at the moment and these sheets are just dreamy at night. As always the order arrived perfectly wrapped, the quality and colour is perfect. Where else would you go for sheets and towels”

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Posted 5 years ago

“Quick delivery, lovely product :)”

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Posted 5 years ago

“Really pleased I discovered the Secret Linen Store. Quick delivery of quality items which were beautifully packaged. I will definitely be buying more from here in the future 😊”

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Posted 5 years ago

“Even in corona times delivery in good time!”

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Posted 5 years ago

“After several weeks waiting I still have yet to receive my order (which according to customer service was supposed to be part delivered today?) so not super happy yet to be honest”

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Posted 5 years ago

“It's lovely and it feels so personal . I may never use John Lewis again !”

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Posted 5 years ago

“So soft and luxurious .... bought the whole set and it looks amazing in our bedroom.”

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Posted 5 years ago

“I was slightly disappointed in my purchase, I was hoping for really crisp and cold sheet and pillowcases but they weren’t quite what I hoped for. But that’s ok, I’ve learned buying bedding is a little like that. I can’t fault the quality though. What is outstanding about the Secret Linen Store is their website, the clear passion of Molly and Harriet and their team and the wonderfully presented delivery of my order, beautiful. And a free tea pig and interesting news paper thrown in. In addition to my delivered order I felt I was getting a big thank you for my custom and I felt quite special. I’m very impressed at such high level, clever and sincere marketing. Refreshing and fun. Thank you SLS, superb. xxx”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews