Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service, good communication and quick delivery in environmentally friendly paper sack, though there was some plastic packaging as well. The bedding is such lovely quality and has washed well, the creased look perhaps isn’t for everyone but I love it and have ordered more”

Helpful Report

Posted 5 years ago

“I ordered 2 pillows. My partner is very happy with his, but mine is a bit too firm right now. I ordered firm as often medium isn’t right either. I love your products, our quilt which we invested in 3 years ago is fantastic. I will perservere with it and hopefully it will soften up.”

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Posted 5 years ago

“The duvet set was really nice and very much as described and shown on the website. The fabric is good, it doesn’t crease much and it looks and feels very good quality. The only negative point for me is that both the duvet cover and the pillow cases are really large. Larger than the measurements they indicate on the website, therefore they fit very loosely with normal duvet sizes and pillows. I will need to have them altered to fit better. Other than that, quality & look and feel are great.”

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Posted 5 years ago

“This is the 3rd lot of bedding I have bought, excellent quality”

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Posted 5 years ago

“love love love your linen!”

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Posted 5 years ago

“good quality, nicely packaged, friendly personal service. Wonderful colours and love teh linen feel. Does come up on the big side.”

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Posted 5 years ago

“Lovely linen bedding. This was a repeat purchase because I don’t want anything else for bedding now.”

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Posted 5 years ago

“Need to have more discounted sales without having to spend a minimum £200”

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Posted 5 years ago

“Efficient service and high quality product(s).”

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Posted 5 years ago

“Good product, supplied efficiently”

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Posted 5 years ago

“Beautiful sheets, great quality. Easy to use site, simple ordering, very fast reliable delivery and good communication.”

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Posted 5 years ago

“Very pleased with your response and I love the quality of everything.”

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Posted 5 years ago

“I ordered a super king duvet which I am very happy with. The delivery was speedy and trouble free. It was like unwrapping a special gift because it was beautifully done with a few little extras! Nice personnel touches.I will definitely order from the Secret Linen Store again. I am hoping to purchase the linen range. I highly recommend this company.”

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Posted 5 years ago

“Delivery was super fast and the bed linen is beautiful -soft, luxurious and cool during the summer. Thank you!”

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Posted 5 years ago

“Very good quality and look nice”

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Posted 5 years ago

“I am SO pleased with my linen duvet cover and pillow cases. It is such incredible quality, and so so soft. It’s everything I was looking for!”

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Posted 5 years ago

“Very pleased with my purchase,I will certainly buy from you again thank you”

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Posted 5 years ago

“Just great”

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Posted 5 years ago

“The Lacy Lola bed linen is the softest most beautiful fabric I've ever slept in.”

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Posted 5 years ago

“I love the grey striped linen duvet cover I bought. Feels soft but still substantial. Really good quality. Very happy. I suppose I will have to buy another one now I am used to this luxury !”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews