Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of bedding is always great and I love the effort that goes into the packaging. It always feels special! The website is clear, ordering is easy and items arrive quickly.”

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Posted 5 years ago

“Loved my pinstriped cotton bedding it has washed well and is easy to iron.”

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Posted 5 years ago

“Highly recommend - cool linen - great nights sleep”

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Posted 5 years ago

“Great bedding, easy to order and prompt delivery”

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Posted 5 years ago

“We ordered some luxury bedding from Secret Linen Store and although we haven't used it yet (waiting for our new house!) you can feel the quality of the fabric. We were completely sold on the company ethics, which make the cost worth every penny in knowing that the fabric and processes behind production and delivery (in reused potato sacks!) are thoughtful and sustainable. After browsing so many 'meh' bedsets, we were really happy to find such beautiful, modern and thoughtfully made items at Secret Linen. We'll most likely be buying again in the future as we furnish the rest of our new home. Molly and Harriet were also really helpful when we emailed in a query before ordering, sending quick responses with clear information.”

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Posted 5 years ago

“Such a great and easy shopping experience on line and I love the linen bed linen I have and have just bought another set. It looks great on the bed and is really comfortable to sleep in. I’m so happy with it all and will be buying curtains as soon as I can! I didn’t realise how the look of my bedroom would change so much with different bed linen but it does and I’m really happy! Very quick delivery I only waited a few days and the quality is excellent! I would recommend this company and their products to anyone wanting something different and a bit special.”

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Posted 5 years ago

“I loved the packaging, and knew I would love what was inside. I am very pleased to have found you.”

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Posted 5 years ago

“Quick delivery and gorgeous bedding, will be back”

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Posted 5 years ago

“Excellent quality products for very competative prices. Customer services are excellent,orders ship the next day and returns are collected! Refunds are very quick too.”

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Posted 5 years ago

“Ordered bed linen which is fabulous. Also ordered two curtain panels for my daughters room - they were different lengths (explained that cut and dyed and hence not guaranteed exact size) but the customer service in sorting two was absolutely fantastic. Speedy, helpful response and replacements with me the next day. Fabulous service and would definitely buy from you again.”

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Posted 5 years ago

“Swift service, excellent product and very helpful support team offering advice.”

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Posted 5 years ago

“I absolutely love the products bought. I’ve already said to my husband, I’m going to have a holiday in our bedroom as the bedding is so soft, beautiful and comfy. The delivery was very quick and eco friendly packaging”

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Posted 5 years ago

“I bought a set of linen bedding and I love it.I'm waiting for my order to come for another set. The colours are lovely and muted. I'm going to mix my 2 sets up together. The women are lovely and always answer emails and are nice to talk to. I wouldn't buy an where elsee x”

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Posted 5 years ago

“Quality is amazing, beautifully wrapped and promptly delivered. Highly recommend.”

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Posted 5 years ago

“Love my sheets. High quality and so comfy.”

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Posted 5 years ago

“Recently purchased Navy Blue Duvet cover and matching pillowcases in 100% Linen. Excellent customer service and really beautiful bed linen. Lovely soft, good quality linen. So comfortable to sleep in and washes really well. Very pleased . Thank you! ❤️”

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Posted 5 years ago

“Always good quality and service Thank you Secret Linen”

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Posted 5 years ago

“Great product ,lovely 100% linen sheets ,very quick delivery”

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Posted 5 years ago

“Amazing company to deal with from the outset asking questions online to the delivery of the most gorgeous bedding. We will definitely be using this excellent company again and again.”

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Posted 5 years ago

“Very nice sheet doesn’t fit as snug as would like on my king size mattress but quality is excellent and lovely material overall very pleased I would definitely buy again”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews