Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My duvet and pillow cases are everything I thought they would be! Wonderful quality, great service , delivery perfect! What more can I say? EXCELLENT, thank you 😃”

Helpful Report

Posted 5 years ago

“Excellent quality with superb service. I will return”

Helpful Report

Posted 5 years ago

“Good quality but very expensive for just a quilt cover”

Helpful Report

Posted 5 years ago

“Lovely product. Arrived quickly. No hassle return for an unwanted item and q speedy refund. Great service thanks!”

Helpful Report

Posted 5 years ago

“I adore the products I’ve bought from Secret Linen store, the quality is beautifully thick and the soft pastel tones are exactly what I was searching for. Even the knots are delicate. Love it x”

Helpful Report

Posted 5 years ago

“My olive green bed throw and cotton duvet are so comfy, I also love the newspaper that comes with the order because it gives some really useful tips on bed linen care and also gives more insight into the secret linen business. I feel happy to support them as they make active choices to be ethical and are trying to be even more ethical!!!”

Helpful Report

Posted 5 years ago

“Quick delivery lovely packaging with a personal touch of a small gift inside - even the product was wrapped beautifully- will buy again from this company thoroughly enjoyed reading their newsletter which was also inside the package but more importantly high quality bed linen and looks fabulous!”

Helpful Report

Posted 5 years ago

“Fabulous service and the quality of my curtains is gorgeous!”

Helpful Report

Posted 5 years ago

“Superb quality material and strong stitching. I ordered the essential white duvet cover and house wife pillow cases. The slight sheen in the material makes it look luxurious. Packaging was very nice and looked like it’s been especially wrapped up for you as a gift. The Secret Linen news paper was a nice touch.”

Helpful Report

Posted 5 years ago

“I such an easy purchase. Friendly people selling beautiful items. Colours and descriptions on the W site are very accurate. Love my purchases”

Helpful Report

Posted 5 years ago

“Super quality pure flax linen bedding, feels gorgeous, beautiful shades.”

Helpful Report

Posted 5 years ago

“My order came very quickly and I was very pleased with the product. The fitted sheets were a good fit for our slightly longer than usual mattresses and they stay on rather than ping off. Lovely soft cotton and a perfect match. I never throught I would be so glad that John Lewis didn't have what I wanted forcing me to source from elsewhere. Well done Secret Linen Store.”

Helpful Report

Posted 5 years ago

“I love these sheets. Purchased two set of the linen sheets and they arrived so quickly, packaged super cute, and are the nicest sheets I've ever owned.”

Helpful Report

Posted 5 years ago

“Good choice, clear useful information, good product, efficient service.”

Helpful Report

Posted 5 years ago

“Great quality”

Helpful Report

Posted 5 years ago

“Lovely linen but unfortunately they shed a lot of fibres even after several washes. The other downside is that the material has a tendency to give and stretch during use much like a pair of linen trousers which sadly means they end up too big for the bed after 2 or 3 sleeps until they are re washed. Such a shame as this means I wouldn’t buy them again.”

Helpful Report

Posted 5 years ago

“Lovely product (a teal waffle throw - colour true to the image) Very lightweight for ladies of a certain age too! The ordering process was simple and I loved the packaging - felt like a friend had sent me a birthday present by the way that it was wrapped! Thank you”

Helpful Report

Posted 5 years ago

“Love my new linen, so soft & comfortable & big bonus, hardly needs ironing!”

Helpful Report

Posted 5 years ago

“Beautiful soft high quality bed linen. I bought the Sateen stripe Egyptian cotton in duck egg and it looks lovely on the bed, very comfortable to sleep on. Easy to iron. On the expensive side but worth it for the quality. Fast delivery. Eco friendly, including all packaging.”

Helpful Report

Posted 5 years ago

“Happy with my linen bedding. Love the feel of it while in bed. Had it 2 weeks now and fluff still coming of bed linen even after 3 washes, don't know how long it carries on”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews