Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality bedding, beautifully packed, terrific website and very helpful on the phone - as you can tell I am quite pleased!”

Helpful Report

Posted 5 years ago

“Excellent quality bed linen - exactly the colour and size advertised and top notch after several washes. Website is well designed to make selection easy. Delivery was quick, and nicely packaged but with minimum waste. Have already ordered again and now my first choice - after some disappointments with other online providers whose Emperor sizes shrank and lost finish.”

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Posted 5 years ago

“Love the quality and this is the 2nd set I have bought. The only thing I would say is that I bought Antique Rose colour but it was more purple than I expected however still lovely so kept it.”

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Posted 5 years ago

“Excellent quality linen and very good service. I would definitely recommend and shall be ordering again in the future.”

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Posted 5 years ago

“Really pleased with my order from Secret Linen! The delivery was very speedy and the the packaging was nothing but amazing.”

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Posted 5 years ago

“get what you pay for and the super king duvet cover feels very good quality.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“since i've slept in this linen i never want anything else...i adore it”

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Posted 5 years ago

“Super product..as always.”

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Posted 5 years ago

“Excellent linen. Fits very well and lots to tuck in.”

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Posted 5 years ago

“high quality product, true to description, delivered quickly in ethical packaging .”

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Posted 5 years ago

“Generous fit, quality good.”

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Posted 5 years ago

“I did start with one set of 100% bed Linen and soon fall in love with it! Now, I have started replacing all the bed linen in our home, but its costy. I have to wait for good discount offers to buy more sets, hopefully in the near future. If given a choice I wouldn't go back to cotton anymore. They are absolutely beautiful and feels amazing! the quality is the best compared to some other good brands out there, I fell the material is thicker and that is what I was looking for. Secret Linen offers beautiful colours, I got the spice bed linen set, the English rose , and pebble grey, and they are all gorgeous colours. The company is great and very professional. There was never an issue if you want to return an item, they are very kind, reliable and the service is really fast, the only issue is if you want to return an item it does take some time to get it sorted. That is the only issue I wish the company would have a system that the exchange/ returns are faster dealt. I have no doubt to recommend Secret Linen to my friends, I am very happy with the products and dealing with a reliable and professional company.”

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Posted 5 years ago

“I love my new throw its beautiful. Quality is Excellent”

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Posted 5 years ago

“Good designs, quality and customer service. Very satisfied with our new duvet and pillow cases. Easy to use website”

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Posted 5 years ago

“Really impressed with the quality and feel. More than I would want to spend on bedding but it is worth it.”

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Posted 5 years ago

“Lovely bed linen”

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Posted 5 years ago

“I wish the would make the natural linen curtains in a longer version. We bought them and loved them but we wish they were longer.”

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Posted 5 years ago

“Excellent service & kept me up to date with delivery. My new goose down mattress topper is like sleeping on a cloud. And the pillows are fabulous. Also goose down. I would highly recommend Secret Linen. My delivery took longer due to the lockdown but absolutely worth the wait.”

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Posted 5 years ago

“Great service, fantastic product and stunning packaging. Will be buying another set of linen bedding, thank you!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews