Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took the plunge to fulfil a long held wish to try linen bedding and a bed throw during lockdown. Couldn’t be more delighted. The linen bedding is gorgeous - it fits the super king sized bed well, looks fabulous, needs no ironing and, best of all is so much more cosy than even my beloved high thread satin-feel cotton bedding. The throw is beautiful and weighty but so far has been removed from the bottom of the bed, where it looks splendid during the day, at night as it’s not been cold enough to need it. I’m a big fan of white bedding so have stuck with that but my gorgeous linen and cotton mix Porto throw is a lovely natural/cream colour contrasting well with the darker material of the bed headboard. I have been impressed with the Secret Linen Store in all respects from the website and ethics through to delivery/customer service and quality of products - the inclusion of the company’s ‘newspaper’ and a tea bag was a welcome nice touch too! I shall return.”

Secret Linen Store 5 star review on 25th February 2021

Helpful Report

Posted 4 years ago

“Lovely, lovely bedlinen, so comfortable it has actually changed my nights. And I loved the presentation too, the careful wrapping, the little sachet of tea, such care one felt had been taken, it made the purchase all the more special.Thank you!”

Helpful Report

Posted 4 years ago

“Love the wide white striped bed linen; crisp yet soft & fresh looking wash after wash. Quality bed linen at a fair price.”

Helpful Report

Posted 4 years ago

“Very good purchase”

Helpful Report

Posted 4 years ago

“Have purchased many sets of bed linen from Secret Linen Store ,exceptional quality. After many washes still looks fresh, crisp and white as the day I bought them.”

Helpful Report

Posted 4 years ago

“The service from the Secret Linen Store is second to none and the 100% linen is lovely too. Prices are so much better than other companies for high quality bedding.”

Helpful Report

Posted 4 years ago

“The most amazing sheet I've ever slept on”

Helpful Report

Posted 4 years ago

“I bought a quilted throw for my double bed which was too big. I was sent a returns form and lable to return the item. I then received an email to advise item had been received and money was being credited to my account within 3 days. No problems whatsoever. In the meantime I ordered the smaller size with cushion covers which I am thoroughly enjoying. Pure luxury. Thank you Secret Linen Store.”

Helpful Report

Posted 4 years ago

“excellent service as always Thank you”

Helpful Report

Posted 4 years ago

“The bedding is great! Lovely heavy linen well made and washed well. Slightly oversized so that the duvet and pillows fit very well and look generous.”

Helpful Report

Posted 4 years ago

“Ordering process is easy. Items delivered beautifully packaged within days. Everything I have ordered is a superb quality and washes well. I don’t buy bed linen anywhere else, excellent value for money”

Helpful Report

Posted 4 years ago

“I have , over the years, a fair amount of bedding from Secret Linen. I use it for my holiday cottage & guests often remark on the quality & interesting designs. Overall, very satisfied”

Helpful Report

Posted 4 years ago

“Excellent service but unfortunatly I do not like the present fashion for linen that looks as if the whole street has slept in ones bed, I like linen crisp. Just a matter of taste and age ! M. Colvin”

Helpful Report

Posted 4 years ago

“Lovely products and great service. Thanks.”

Helpful Report

Posted 4 years ago

“The best bed linen ever! It is so comfortable to sleep in and feels really luxurious.”

Helpful Report

Posted 4 years ago

“Received my order very promptly and beautifully packaged. The quality of the bed linen I ordered is wonderful. Such a comfy nights sleep! I am also extremely pleased with the richness of the colours I ordered, (vintage rose and aubergine). Overall very pleased indeed and have already recommended to friends.”

Helpful Report

Posted 4 years ago

“Beautiful bedding, beautifully packaged.”

Helpful Report

Posted 4 years ago

“Oh wow this bedding is honestly amazing. The softest comfiest bedding ever we LOVE It. I had a feeling it would be better than our current bedding (also good) but this was so much better than I could image! Sleeping like a baby ever since. Where has linen bedding been my whole life! Can't wait for more! Thanks, Andy + Cesca x”

Helpful Report

Posted 4 years ago

“very please, good quality great customer service , merci!”

Helpful Report

Posted 4 years ago

“The best decision ever! Love my new sheets and my husband seems to have gone very quiet on the matter which can only be a good thing! Thank you”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews