Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was faultless, but i would like to comment on the fabric and weave of the linen bedding. On the coldest, clammiest night, the sheets are never cold, like cotton. Why that is so, I don't know. They also have a gentle, welcoming roughness. I would recommend you to try them, they are magic.”

Helpful Report

Posted 6 years ago

“lovely linen and terrific service”

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Posted 6 years ago

“Love this new (? ..to me at least) shop. The customer service has been swift and felt like a personal service. Value for money and lovely products”

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Posted 6 years ago

“Very lovely people on the end of the phone and email”

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Posted 6 years ago

“Excellent quality products and customer service”

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Posted 6 years ago

“By far the best bed linen I've ever had, (and believe me, I've had a lot!) The quality is amazing. The order arrived super fast and beautifully packaged. I am extremely delighted with both the product and the service.”

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Posted 6 years ago

“Really loved this bedding. A super casual quality appearance. Sadly I had to return it as the colour was the wrong red for my curtains, it appeared to have a dusky, slightly mauve tinge. I took note of the request not to remove the items from the packaging, but did wonder how the duvet cover would have looked once spread out on the bed.”

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Posted 6 years ago

“Linen valance arrived promptly and packaged really well in brown paper rather than plastic . Valance made well and good quality material.”

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Posted 6 years ago

“Lovely patterns, lovely soft material and wonderfully reasonably priced - we are delighted”

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Posted 6 years ago

“What a fantastic company...and the linen is really soft ,deep fitted sheets,sent beautifully packaged ,with a lovely handwritten note...and a great competitive price...so what is there not to love. I wish you continued success and will always buy from you. Well done.”

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Posted 6 years ago

“Beautiful colour and good quality linen”

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Posted 6 years ago

“Very happy with my purchase, good quality. Will be back”

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Posted 6 years ago

“Easy to deal with and very helpful. As to the duvet (100% European duck down 13.5 tog) - good quality and at a fair price and delivered within the time promised!”

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Posted 6 years ago

“I had to cancel my first order, and the person I spoke to on the phone was very friendly and helpful, and my refund was immediate. My subsequent order arrived within 2 days, in nice packaging, and is a lovely quality.”

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Posted 6 years ago

“Lovely bedding, have had 3 sets from Secret Linen over the years and all been beautiful and amazing quality. Only thing I would say is bring back teasels, that was my favourite pattern. Recommended to friends over the years and know that 2 people ordered”

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Posted 6 years ago

“Great service, and love all the little xtras! Merry Christmas”

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Posted 6 years ago

“I have been looking at this site for a long time. At last we moved house and bought a large bed and I ordered my linen. It arrived within the specified time, beautifully presented , and better still looks amazing. I have washed it all and it has laundered very well. It’s perfect thank you.”

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Posted 6 years ago

“Great quality, highly recommended. Will purchase from here again.”

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Posted 6 years ago

“Perfect products, excellent service, great delivery! Thank you, will definitely be back!”

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Posted 6 years ago

“Item arrived promptly. Very pleased with colour and feel of duvet cover. The only criticism I have is that when I turned it inside out lots of bits of linen came off the inside and went everywhere.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews