Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,lovely people”

Helpful Report

Posted 5 years ago

“Much to praise and recommend here! I first saw your bedding on a friend's bed and was knocked sideways with the quality and the colours. I ordered and was fortunate to choose a time when a sale and general offer was available, making the prices even more accessible. The packaging when the bedding arrived was so lovely too. What's not to love? Lynne Edwards”

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Posted 5 years ago

“My first set of Linen bed linen and I am 100% a convert. It is so so SO comfortable!! Thank you :)”

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Posted 5 years ago

“Excellent customer service!”

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Posted 5 years ago

“Friendly owners, quick service, extensive range of beautiful products, nicely packed -what more could one want. Everything 5*.”

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Posted 5 years ago

“5* all round 🙂”

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Posted 5 years ago

“Very reasonable price, great communication and fast delivery, and I LOVE my new curtains, they're exactly what I wanted! The fabric is beautiful, as is the colour (rose pink). Will definitely shop here again.”

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Posted 5 years ago

“My second order as happy with service and quality”

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Posted 5 years ago

“Secret Linen is my go to place for bed linen and has been now for over two years. The product is always good quality, the service extraordinary, and the ladies are knowledgeable and good fun”

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Posted 5 years ago

“My new linen bed linen is absolutely gorgeous. It has transformed my bedroom. Ordering on the website was very easy and my new linens arrived beautifully packaged just a few days later. I will definitely order from Secret Linen Store again!”

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Posted 5 years ago

“Excellent quality linen, beautifully packaged with practical care instructions. Shipped quickly and efficiently. Very impressed!”

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Posted 5 years ago

“Wonderful phone manner and excellent information and samples sent promptly. Items arrived without delay and were entirely to my satisfactions have transformed a space thanks to your super king fitted sheets . Gorgeous colours and haven’t yet washed but hopefully will continue to be impressed. Many thanks 🙏 great all round”

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Posted 5 years ago

“Excellent service, nicely packaged and delivered on time. We ordered bed linen (literally) and we are really pleased with the product, having shopped around this is a real find for us.”

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Posted 5 years ago

“Very, very prompt service which is excellent in the current Covid situation. Most importantly the bedding itself is very high quality and I am really pleased with it. My first purchase with your company and I will be using you again for sure!! Excellent.”

Helpful Report

Posted 5 years ago

“Again,superb service,”

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Posted 5 years ago

“I’m always pleased to order my linen bedding from you. I’m not a comfortable on-line shopper but your site makes it easy for me and your delivery was so fast on my last order. So thank you, I’ll be back!!”

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Posted 5 years ago

“Wonderful quality to your products and just receiving them So beutifully wrapped and presented is worthwhile having. Wish I could invest in one of everything.”

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Posted 5 years ago

“I just love linen it’s natural the colours are awesome love it.”

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Posted 5 years ago

“Fantastic quality linen bed sheet - I have made several purchases from Secret Linen - I find the website, products, and customer service to be excellent.”

Helpful Report

Posted 5 years ago

“Can't recommend this company and it's products enough. The bedding is superb quality with very practical details, like the fitted sheets being elasticated all the way around.. It arrives swiftly, in lovely but environmentally friendly packaging, usually with a free flavoured tea bag to sample! Website is easy to use and customer service is great.”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews