Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quality and especially the feel of the bedding.”

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Posted 6 years ago

“I bought one set of white linen for my bed and I love it so much that I have bought a second set in pink. Excellent quality and great to sleep in.”

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Posted 6 years ago

“Absolutely lovely bed linen!! We both wake up in the morning feeling like we’ve had a much better night’s sleep. Great service too.”

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Posted 6 years ago

“Prompt delivery Delighted with product”

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Posted 6 years ago

“My first purchase from Secret Linen arrived promptly, we’ll packaged and just as described- I am very happy”

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Posted 6 years ago

“What I like about SLS is this: Fast delivery, quality is great and the products really last a long time. And the price is bang on. Most other premium bedding brands (Piglet in bed etc) are just that bit too expensive. SLS website is also really shoppable and intuitive/logical. On other competitor sites it’s much harder to find and purchase things like matching pillow cases. Will continue to remain loyal to you! Thanks.”

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Posted 6 years ago

“Excellent service, products and returns policy. Jessica in customer services was delightful to deal with, she sent me a sample of fabric before I ordered. Packaging is really nicely presented too...and carbon neutral, if that matters to you...with a free sample teabags! Love my new bedding”

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Posted 6 years ago

“Linen arrived promptly and as advertised. Good price. Would buy here again.”

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Posted 6 years ago

“We chose Secret Linen Store for our duvet cover + cases - won’t say which ones as it’s a secret! Suffice to say, we haven’t looked back and have recently purchased the matching fitted sheet as well as a new duvet which is just right for both of us, warm and snug but not too hot - took advice on this. Beautifully presented..”

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Posted 6 years ago

“Excellent products at very good prices, speedy delivery.”

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Posted 6 years ago

“Lovely linen. Excellent quality. They even send you free tea!”

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Posted 6 years ago

“Such wonderful quality products. Beautifully parcelled and fast delivery.”

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Posted 6 years ago

“Beautiful products, particularly the linen, which is super quality and a dream to sleep in, excellent customer service, super speedy dispatch.”

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Posted 6 years ago

“Luxurious bedding and lovely accessories.Would reccomend”

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Posted 6 years ago

“I enjoyed my shopping experience with the Secret linen store. Ordering and delivering were both smooth and easy.”

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Posted 6 years ago

“Excellent, very high-quality bed linen.”

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Posted 6 years ago

“Lovely products and fantastic service… what else can a happy customer say!?”

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Posted 6 years ago

“Such great quality!”

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Posted 6 years ago

“Received as ordered, on time and beautifully wrapped, thank you”

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Posted 6 years ago

“The purchase & delivery were very good, but the goods did not really meet expectation.”

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Posted 6 years ago

Hello Janet Thank you for so much for you review your recent order with us here at Secret Linen Store. We are so very sorry to hear that the Grey Cord is not quite what you had in mind, please forgive us. I will be in touch with you today to chat this though with you to get this all sorted out and make sure your bed perfect. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews