Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality linen - quite thick and also very soft. Washes beautifully. Will definitely buy again. I bought antique/ vintage rose pillow cases - and the actual colour was slightly darker and less "washed" than it looked in brochure.”

Helpful Report

Posted 6 years ago

“Lovely product, promptly delivered and beautifully presented in a gift-wrapped package. I will certainly be purchasing more from this company.”

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Posted 6 years ago

“Great products. Really fast responses to email.”

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Posted 6 years ago

“First of all excellent customer service. I ended up buying the linen duvet cover,pillow cases and fitted sheet for an Emperor sized bed. Sadly the fitted sheet is very tight and doesn’t fit well probably because I have a mattress protector and a topper. The duvet cover also doesn’t feel right it’s too big and we get tangled up in it. Maybe better when washed.”

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Posted 6 years ago

“My husband and me really love our linen bed linen bought from you recently. A delight to sleep in and really pleasing quality too. I will come back to you when we need more bed linen without a doubt. Hazel McKelvie”

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Posted 6 years ago

“Thank you. Great product and great service.”

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Posted 6 years ago

“Lovely quality product. Beautifully packaged, liked the tea bag! .”

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Posted 6 years ago

“Your 100% linen bedding is fabulous and I shall never willingly sleep in cotton sheets again. Not needing to iron is the icing on the cake. Thank you.”

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Posted 6 years ago

“Reduced cotton pink pillow case.”

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Posted 6 years ago

Hello Nushka Thank you for taking the time to review your recent order with us here at Secret Linen Store. We are so very sorry to hear that the Twill Rose is not quite what you were looking for, we will be in touch with you later today to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“So far I've not been able to use my quilt (if in fact it has been delivered) due to being in hospital. I had hoped it would have arrived early last week, but no such luck. There would have been plenty of neighbours to take a parcel in for me. I tried tracking my goods via PDP but the driver appeared to be stuck in Birmingham for at least three days. All this leads me to never again want to use the Secret Linen Store or to use PDP as parcel carriers.”

Helpful Report

Posted 6 years ago

Hello June Thank you so much for taking the time to review your latest order with us. We are so very sorry to hear that you have had a problem with the delivery of your order, please forgive us. Our Bedding items (Duvets, Pillows and Toppers) will take up to 2 weeks to get to you as they are all made to order. We are so very sorry to hear that DPD had your parcel for longer than expected. We will be in touch with you today to make sure that you are Snug as a Bug in your new bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Nice company to deal with. Efficient service and dispatch of goods. The packaging was lovely and I liked the added touch of the nice teabag in with the parcel. I felt the whole product has been sent with love!”

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Posted 6 years ago

“Excellent service and speedy delivery with useful information on product care”

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Posted 6 years ago

“My all seasons duvet was worth waiting for! Customer Happiness department—-excellent Thank you”

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Posted 6 years ago

“Really good business, care is in the detail”

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Posted 6 years ago

“Very good, excellent delivery 10 out of 10”

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Posted 6 years ago

“Excellent website - so lovely with the personal touches from Molly & Harriet. Excellent service too. The quality of the bed linen received is unquestionable - feels good and washes well. Thank you - keep up the good work!”

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Posted 6 years ago

“Friendly and personal service. No problems exchanging an item when I ordered the wrong size. Thank you!”

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Posted 6 years ago

“Lovely snuggly crumply linen that feels so soft on the body. Better than I expected”

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Posted 6 years ago

“I really love my new sheets- can’t wait to treat myself to a duvet cover- just need to decide on a colour- so many beautiful ones to choosd from! So hlad I have found you!”

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Posted 6 years ago

“Beautifully soft bedding which becomes even softer the more it is washed”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews