Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been extremely impressed by the quality of the bedlinen and will definitely order from your company again”

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Posted 6 years ago

“This bedding is not cheap but it’s worth the cost. It feels lovely to the touch and so smooth you can move around in bed with ease. The items are all made well and are good sized - you don’t have to stretch them to fit your bed.”

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Posted 6 years ago

“Always good customer service and excellent quality linen.”

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Posted 6 years ago

“Once again excellent service from Secret Linen. Really prompt dispatch and love the environmentally friendly packaging. Linen is perfect.”

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Posted 6 years ago

“I love your products and cannot fault your delivery/customer services, and returns... all easy - and good!! And I love the items I have - THANK YOU!”

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Posted 6 years ago

“Website easy to navigate, speedy delivery and nicely packaged items. Definitely recommend.”

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Posted 6 years ago

“Lovely heavy quality linen bedding. Problem delivery couldn’t find my address but the Secret linen girls couldn’t have been more helpful sorting things out.”

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Posted 6 years ago

“The website was easy to use and my order arrived very quickly.”

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Posted 6 years ago

“I buy most of my bedding from secret linen. It’s a little pricey but lovely quality so worth the money. It has a nice feel against your skin.”

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Posted 6 years ago

“Great service and fantastic quality”

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Posted 6 years ago

“I bought the Breton stripe cover and I love it. The order was delivered quickly, and in strong paper packaging so no plastic packaging guilt! The cover has a slightly silk like feel and is the most comfortable duvet cover ever. I decided to order a second cover, which was also delivered quickly. Thank you Secret Linen Store!”

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Posted 6 years ago

“Just love Secret Linen, The bedding is just so soft and comfortable, every time I look at my bed I just want to get back in..!”

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Posted 6 years ago

“Terrible, came with a hole in the pillowcase! I've sent an email requesting refund and I've had no reply despite having spent over £200 on bedding.”

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Posted 6 years ago

“This linen is amazing just washed and ironed my delivery, the sheets are all even when ironed, unlike some more expensive companies, cant wait to sleep in it”

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Posted 6 years ago

“I love my down duvet. Thanks”

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Posted 6 years ago

“Great product very happy with purchases”

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Posted 6 years ago

“Good quality and service”

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Posted 6 years ago

“Pricey but well made. Had just the colour I was looking for. So nicely wrapped it seemed a shame to unwrap!”

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Posted 6 years ago

“Disappointed that the design I chose does not have housewife pillow cases. Only Oxford. That wasn't clear to me when I ordered. And that the duvet cover is one large "wrap over "piece and not seamed top and bottom. Just like a fabric bag. Looks cheap”

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Posted 6 years ago

“This is the second purchase I have made from Secret Linen and both times, I have been kept in touch and the company delivered what was expected. Brilliant company that I shall continue to use.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews