Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering & really pleased with linen duvet set & pillow I purchased.”

Helpful Report

Posted 6 years ago

“I bought this sheet and pillow cases to complete the set we had and the quality is fantastic. I love the colour and texture and it has that lovely hotel feel. And of course, the service and delivery was all excellent. Thank you!”

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Posted 6 years ago

“I love my curtains, the look and feel are great and the colour is understated. I loved the packaging when it arrived, easy to open and you noticed the detail and care compared to other online companies.”

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Posted 6 years ago

“Love the bedset, would recommend to everyone 💓”

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Posted 6 years ago

“I was delighted with the service I received form Secret Linen Store. You very kindly made sure that my order was delivered on a particular day and it was arranged with little fuss. The member of staff I spoke with was really helpful. The bedding was gorgeous. thank you again warm regards Susan McLachlan”

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Posted 6 years ago

“lovely colour and the quality is as good as other more expensive brands. I will be buying more.”

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Posted 6 years ago

“outstanding, beautiful and excellent quality, personnel and lovely packaging and service, very happy receiving the parcel and with the product itself”

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Posted 6 years ago

“Fab quality bed linen,heavy and luxurious,super efficient service.”

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Posted 6 years ago

“Excellent service and great quality products. I ordered linen sheets and towels. Thank you. Maybe just too much packaging if you care about recycling?”

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Posted 6 years ago

“very good quality materials used great quality bed linen”

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Posted 6 years ago

“Amazing quality bedding and excellent service!!”

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Posted 6 years ago

“Really soft and beautiful colour”

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Posted 6 years ago

“This is my first purchase with your company. Very pleased with the purchase. A beautiful and good quality duvet cover and pillow cases. Washes well too. Will definitely be purchasing from you again in the near future.”

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Posted 6 years ago

“I am very pleased with the cushions”

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Posted 6 years ago

“Samples arrived quickly and so did my subsequent order. Really lovely bed linen - in a different league to the linen I’d bought from a major retailer. Feels beautiful, washes well and dries much faster than cotton. The colour I chose (spice) is gorgeous. I’m very happy with my Secret Linen Store purchase”

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Posted 6 years ago

“Great quality and superb service, I have been a repeat customer refreshing my linen cupboard”

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Posted 6 years ago

“I recently bought the navy 100% linen duvet cover, fitted sheet and pillowcases, all in superking. Beautiful warm navy and excellent quality. Washed, tumbled and straight onto bed, no ironing required. I also bought the blue marl knitted throw. Lovely and soft, nice weight. Customer service excellent as always.”

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Posted 6 years ago

“So soft and lovely buttons”

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Posted 6 years ago

“I came across Secret Linen Store while searching for an Emperor size duvet cover. I ordered the Hotel Stripe one, along with the pillow cases, which I have to say are excellent quality and very reasonably priced compared to other sites. It was so good that I ordered another set!! Thank you for the speedy delivery, I will definitely be using you again in the future and have recommended you to friends and family .”

Helpful Report

Posted 6 years ago

“I used the “chat now” and the lady was really helpful when I couldn’t find what I wanted. The delivery was fast and the bedlinen was just what I wanted and wrapped beautifully, I went back and ordered again with the 12 per cent discount I received. I’d definitely use Secret Linen again.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews