Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service and amazing quality.”

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Posted 5 years ago

“Amazing customer service and quality items sold. I’m so pleased with the top quality linen curtains and bedding I’ve bought here. They look timeless. Customer service were excellent, personable, efficient and helpful when I chose the wrong size. They helped make my choice clear and easy when I made a mistake with size. This is my ‘go-to’ place for linen now.”

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Posted 5 years ago

“Love my Secret Linen bedding. It’s beautiful to look at, arrived in a timely fashion and packed with care, and is so gloriously comfortable to sleep in it makes climbing into bed a real joy.”

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Posted 5 years ago

“Speedy delivery with a personal touch”

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Posted 5 years ago

“Lovely linen , great service and beautifully wrapped and packed .”

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Posted 5 years ago

“Prompt delivery, good price and excellent fitted sheets. They are a generous size with elastic all round, much better than the old skimpy ones I had before!”

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Posted 5 years ago

“My bedding from Secret Linen is possibly the prettiest I've ever had! I ordered two sets of sheets, one in natural and one in cream, and they completely transform the room! I also ordered a new duvet and two super-kingsize pillows, and couldn't be happier with them. The 13.5 TOG duvet is very soft and warm, and the pillows are huge and huggable. The only drawback I can think of is that the duvet covers are slightly too large for the duvet despite both being super-kingsize, but I suspect they might shrink with washing — if not, it's an easy fix on the sewing machine! Customer service was also fabulous, and very transparent from start to finish. The little newspapers, packets of tea, and a lovely tote bag made of scrap fabric were the cherry on the cake!”

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Posted 5 years ago

“Best towels I ever owned, these are fabulous quality. Will be buying another set shortly”

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Posted 5 years ago

“Love my new curtains! The colour is absolutely beautiful and they were so well packaged - the newspaper and tea bag were a lovely touch! Thank you so much - I’ll definitely be ordering other items!”

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Posted 5 years ago

“Excellent service and wonderful product - a great find!”

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Posted 5 years ago

“Beautiful and original bedding in a very soft linen.”

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Posted 5 years ago

“Wonderful products, beautifully wrapped with even a tea bag and newspaper for a lazy morning enjoying your new bed linen!”

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Posted 5 years ago

“Fabric and sewing quality excellent. I've bought linen before from another supplier and it's not as soft and luxurious as this bedlinen from Secret Linen Store. I thought the addition of the newspaper and teabag was charming. Aside from stabbing my finger on one of the outer packaging staples that wasn't bent down properly, everything was fantastic and I will definitely shop here again.”

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Posted 5 years ago

“ILove my lovely linen so lovely to sleep looks good feels good I will certainly will have some more.”

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Posted 5 years ago

“Absolutley gorgeous linen bedding. Delivery was really quick and beautifully packed. Thank you for the tea bag!”

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Posted 5 years ago

“Beautifully wrapped package - so thoughtfully done. I'd never heard of Secret Linen Stone before but loved hearing about your story - and will definitely be buying from you again. Thank you!”

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Posted 5 years ago

“It’s like shopping from your favourite local shop only online.”

Secret Linen Store 5 star review on 26th October 2020

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Posted 5 years ago

“Great quality, excellent service, arrived on time with loads of laundry ideas. Very environment friendly company.”

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Posted 5 years ago

“Amazing quality! I love the colour and the feeling of it”

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Posted 5 years ago

“order came quickly and the linen is of a good quality. Just love it. will order again when needed. Thanks Secret Linen.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews