Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t wait to go to bed in my linen sheets and can’t recommend them enough, £s per sleep certainly worth it 😴”

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Posted 4 years ago

“Always prompt delivery of high quality, beautifully packaged linens”

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Posted 4 years ago

“Good quality, good everything!😊”

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Posted 4 years ago

“really lovely curtains. I am so pleased with them.”

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Posted 4 years ago

“Beautiful quality quick delivery throw looks lovely on my sons bed!”

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Posted 4 years ago

“I loved the duvet cover and pillow cases I ordered.”

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Posted 4 years ago

“Really pleased, will purchase another set very soon”

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Posted 4 years ago

“Quality linen, prompt service. Will use again.”

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Posted 4 years ago

“Good quality towels and swift delivery”

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Posted 4 years ago

“Sadly, on this occasion, the colours did not enhance the room when put together with the other furnishings. The return was effortless and the refund was prompt. It’s reassuring that when it doesn’t quite work, some companies make it easy to resolve things.”

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Posted 4 years ago

“Order number: 2114465 Really disappointed with my two Teal pillowcases. They have nothing of the vibrancy or strong blue tint of the photographs and basically look dishwater-grey. In contrast, my Mustard Yellow duvet cover is stunning - gorgeous colour and great dye hold. I'd recommend the manufacturer to adjust the dyes used in the teal range of products as it is clearly an unreliable mix.”

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Posted 4 years ago

Hello Tamara Thank you so much for getting in touch with us here at secret Linen Store. We are so very sorry to hear that the Teal Linen is not quite the colour you had in mind. We do try to make sure that all of our colour options are shown in the best possible light on our website and we will take this on board. We will be in touch with you later today, to get this solved for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“Beautiful products, well packaged, good customer service and speedy delivery times. Very happy with my new pillows”

Secret Linen Store 5 star review on 14th May 2021

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Posted 4 years ago

“Secret Linen Store provide a good clear service. I’ve been very satisfied each time I’ve used them.”

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Posted 4 years ago

“I don’t normally write reviews, but I was so impressed that I had to stop and say so. Everything about this purchase has completely delighted me. The bedding arrived in the most beautiful packaging, making it feel exactly like the treat purchase that I wanted it to feel like. And we are so delighted with the actual linen - perfect colour, gorgeous material, just the right texture, absolutely perfect. I am still delighted with it all and it’s about a month since it arrived. So thank you very much indeed!”

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Posted 4 years ago

““Teasels” is my best ever bedlinen, I have it on my fabulous Art Deco bed and I am very proud! I may even send in a photo one day. The ladies at Secret Linen Store were very helpful when I ordered the wrong colour “Tiny Stripe”, they even arranged for it to be collected. That sort of customer service deserves to be successful. Thanks, Ladies! Best regards, Christine Dudgeon.”

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Posted 4 years ago

“I’m so pleased linen is so soft and looks pretty on bed”

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Posted 4 years ago

“The sheets and pillowcases I ordered came well packed and arrived intact. I loved the quality of the product and the sizing was very generous”

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Posted 4 years ago

“Excellent service, quality of goods, everything exactly as promised, thank you.”

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Posted 4 years ago

“Great service. Love the products.”

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Posted 4 years ago

“Ordered some stripey towels (I wanted thin towels, absorbent and easy to dry). Very happy with them. In fact have ordered these towels twice in recent times. They look nice too. Would recommend.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews