Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a king size linen duvet cover and it had a slight pull. Contacted Customer service. Easy to get through and speak to someone. Explained the problem and the replacement was sent out the same day. Straight swop with the delivery driver. Love the new cover and the handwritten card. Wonderful customer service with a personal touch. Would highly recommend this company.”

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Posted 4 years ago

“Beautifully soft linen/cotton mix duvet cover & pillowcases. I was very impressed with the packaging, environmental messaging, the caring way Secret Linen use Portuguese family-run weavers & also found the 'newspaper' very informative.”

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Posted 4 years ago

“Love it absolutely. I’ve been pleased with all my purchases and I shall definitely buy more when the need arises. Delivery very prompt and well packaged. Would highly recommend Jan lunt”

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Posted 4 years ago

“Excellent service. Linen feels good quality and comfortable. Early days yet but am confident it will be superb.”

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Posted 4 years ago

“We love our new bedding. Ordering and delivery were quick and easy”

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Posted 4 years ago

“I am a long standing costumer and I love your company, your customer care is one of the best I’ve experienced when I had a rare issue. At the moment personally I’m struggling for choice, as linen (Flax fibre) for bedding is not an option for my household and the bold colour and patterned choices you started with seem to have dwindled, only temporarily I hope. Hopefully there are more deep opulent colours similar to Polly Spice, Magnolia Red, Leafy Turquoise, Fern Deep Purple bedding, in the pipe line to adorn my bedrooms. Kind regards Alison”

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Posted 4 years ago

“Again, excellent service from this company”

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Posted 4 years ago

“Great customer service, I was given free express delivery after I made a mistake in which delivery method I chose at checkout. The products are exactly as pictured and described and washed really well. Very pleased with the products and service.”

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Posted 4 years ago

“The bedding I received is beautiful. The service excellent. Will definitely be using Secret Linen Store in the future. It makes such a difference as a customer when you deal with people who are professional and care about their product and business. First class.”

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Posted 4 years ago

“We bought a set of sheets & duvet cover, we loved it so much, we stopped using our John Lewis ones and bought another set exactly the same!”

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Posted 4 years ago

“Good quality item nicely packed and quick delivery.”

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Posted 4 years ago

“Lovely quality linens, beautifully wrapped in paper NOT plastic. Launders well, this is my second set which regularly feature on instagram as a glam bed for my cat!”

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Posted 4 years ago

“Amazingly beautiful real linen bed linen & the best towels! Love the paper packaging & smart presentation. Very speedy delivery & easy use website. Nice to have the cute bed spread news to read too! Great ethical company. Well deserving of 5 stars!”

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Posted 4 years ago

“Have been waiting for quite a while for you get Duvet, Pillows & Toppers in stock (double 13 tog) but no news.”

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Posted 4 years ago

“Fabulous quality linen sheets!”

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Posted 4 years ago

“My new linen curtain is perfect, lovely colour and quality. Really pleased Thank you”

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Posted 4 years ago

“Beautiful soft linen - thank you”

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Posted 4 years ago

“Good quality bedding and fast delivery.”

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Posted 4 years ago

“Excellent quality”

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Posted 4 years ago

“Wonderful bed clothes. Thank you so much. Very happy.”

Secret Linen Store 5 star review on 14th May 2021

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews