Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had some bedding of theirs for a long while now and it has out lived some other major branded bedding we have by far. Great quality, choice of colours and soooo comfortable. Wouldn't go anywhere else now.”

Helpful Report

Posted 5 years ago

“From start to finish the process of purchasing my beautiful bed linen and curtains could not have been better. Excellent customer service through to prompt delivery (even taking into account the current situation) The bed looks divine and we’re sleeping so well! I’ll be back for more. Thank you 😘”

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Posted 5 years ago

“Beautiful bedding - great customer experience - quick delivery - beautifully presented! 5 stars all round!”

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Posted 5 years ago

“Ordered ,confirmation & delivery excellent !! very prompt service even in testing times ! The packaging was lovely & more with the personal touch with the little extras Well done Molly & Harriet !! The bedding is absolutely beautiful & quality is excellent & will definitely be making another purchase! It washes beautifully & feels so soft to the touch ! ironing It is so easy or not if you didn’t want too ! Very happy customer Sandra”

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Posted 5 years ago

“Really lovely 100% linen bed set - nice wide choice of colours, unlike some store that only do neutrals. Everything came beautifully packaged and with a free teabag! Lovely note inside and discount code for more items. I hesitated to buy at first but having received and now using the bed linen, it was definitely worth it! Best nights sleep I’ve had in years!!”

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Posted 5 years ago

“The best for bed linen Excellent service”

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Posted 5 years ago

“I ordered from the store and they arrived within the week. Your website is easy to use and the quality of the bedding and towels is fabulous and they launder beautifully.”

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Posted 5 years ago

“I absolutely love my cushions. They are so comfortable. The feathers don't poke through at all. And they were delivered so quickly. I'll definitely be a returning customer”

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Posted 5 years ago

“Very prompt and efficient. Lovely bedding.”

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Posted 5 years ago

“Lovely linen. Excellent service. Charming to deal with. Will purchase again”

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Posted 5 years ago

“I love the colour and feel of my new linen duvet cover I’ve had the cotton sheets before which are so smooth but never any linen covers. Great prices too.”

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Posted 5 years ago

“Very nice products at very reasonable price, we will be back for more”

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Posted 5 years ago

“Excellent service and products which came beautifully wrapped with lovely attention to detail.”

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Posted 5 years ago

“I've bought several items from Secret Linen Store including a pair of curtains, cushion pads and cushion covers. They have high quality products at a great value price. I also love the simple and classic designs which can be hard to find. I'm so glad I stumbled across their site- it's now a favourite brand of mine!”

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Posted 5 years ago

“Fantastic quality towels, these were bought for my young children and I usually buy from the white company but have to say the quality of these were far superior! Very pleased”

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Posted 5 years ago

“Your linen sheets are fabulous! And beautifully presented. This is the second set I’ve purchased. Will keep coming back!”

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Posted 5 years ago

“Very pleased with the quality of this product”

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Posted 5 years ago

“Good description of products, securely packed.Well priced,Email up dates of delivery.”

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Posted 5 years ago

“My parcel arrived within days and it was packaged perfectly. The valance fitted the single bed exactly and it really does give the room a finishing touch. Thank you.”

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Posted 5 years ago

“Thanks for your prompt delivery and cup of tea! We are very pleased with our purchase of bed linen and the recommendation of Wilton London to wash them in. Having just laundered the bed linen it went straight back onto the bed., no ironing required! So luxurious to sleep on linen, I didn’t realise how comfy it would be. The colour was true to the pics on the website too. Would definitely recommend.”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews