Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great stuff!”

Helpful Report

Posted 5 years ago

“Delighted with bedding and towels. Quality is excellent and delivery was very prompt.”

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Posted 5 years ago

“Hey Great products great communication will definitely be shopping again.”

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Posted 5 years ago

“It might seem strange, that I rated Secret Linen story 5*, seeing as I returned my parcel. But it was because the colour wasn't what I expected. The linen was beautifully wrapped and presented and returning it was easy peasy.”

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Posted 5 years ago

“Great quality. So pleased with my duvet cover and pillow cases. Feels luxurious”

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Posted 5 years ago

“Lovely striped pillow cases and pillows”

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Posted 5 years ago

“Beautiful quality”

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Posted 5 years ago

“Great choice of colours, lovely quality and beautifully packaged”

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Posted 5 years ago

“Beautiful product, loved the eco packaging and delivered quickly.”

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Posted 5 years ago

“Easy, straight forward and thank goodness for Secret Linen. The only place I came across that had 100% cotton or linen bed linen. I couldn’t believe how many sheets just are NOT 100%!!!! Thank you for wonderful bedding and gorgeous Leona x”

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Posted 5 years ago

“I am delighted with my first shopping experience at the Secret Linen store. I purchased percale cotton duvet covers, fitted sheets and pillowcases. Very impressed with the quality and value for money. Delivery was quick.”

Helpful Report

Posted 5 years ago

“I have ordered a number of items of bedlinen now from Secret Linen Store. The quality is excellent and the packaging makes it feel extra special. All the bedding has been the 100% linen range and it's so good to sleep in. Unfortunately there was a slight fault in one of the items in my last order which I didn't notice until I had washed the item ready for using and thrown away all the packaging. I was concerned that there might be an issue returning and exchanging the item because of this. Not at all! There was only concern from the person I had spoken to that the item wasn't perfect and a collection and exchange was arranged immediately. What excellent customer service to back up excellent products.”

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Posted 5 years ago

“Beautiful bed linen and towels and such helpful staff, amazing, keep up the good work with your products and your attitude to your customers.”

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Posted 5 years ago

“Item as described, good quality products”

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Posted 5 years ago

“Loved the pure cotton bedding from the Secret Linen Store - feels wonderful”

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Posted 5 years ago

“Excellent linens - love everything we have purchased from Secret Linen Store”

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Posted 5 years ago

“Absolutely delighted with the quality of the linen I purchased as a gift.great customer service too. Xx”

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Posted 5 years ago

“Brilliant customer service. Lovely product. Highly recommended”

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Posted 5 years ago

“Beautify packaged, great communication awaiting delivery of products. Excellent product value and quality in European measurements.”

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Posted 5 years ago

“Absolutely beautiful linen, i never thought that it would bring me such peaceful sleep as it has, does make it a bit harder to leave it in the morning 😊”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews