Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had to return a couple of pieces of 100% linen. The returns process couldn't have been easier, all arranged on my behalf. Once the items had been checked by the team they replaced them the very next day. Amazing service and amazing products. We are totally converted. Thank you Secret Linen Store”

Helpful Report

Posted 5 years ago

“Again a very speedy and efficient delivery. The linen top sheet is an exact match to the earlier bought pillowcases and has a great feel in super/hot nights.”

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Posted 5 years ago

“Wonderful customer service. The throw I wanted to buy was out of stock and I was given the exact date it would be restocked and delivery was problem free.”

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Posted 5 years ago

“Helped kit me out with beautiful curtains with a very tight deadline. Extremely competent and efficient staff. Very pleased to support this company.”

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Posted 5 years ago

“Speedy purchase & delivery, plus a charming personal touch. Most importantly the pillow cases I bought are sewn without a skew making ironing easy. Wish I needed more bed linen as the quality is better than the John Lewis stuff I have accumulated.”

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Posted 5 years ago

“Nice company to buy from, supplied in the promised time frame and provided some lovely little touches with the order such as the storage bag, the newsletter and some discount codes for other things to try.”

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Posted 5 years ago

“Great service again. Lovely quality products, so much so my son has bought a set too. I always try to support independent companies whenever I can. Keep up the good work ladies👍”

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Posted 5 years ago

“Bought a finishing pair of pillowcases in addition to the duvet set I had ordered. Couldn't be happier with them!!”

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Posted 5 years ago

“good service, great products, well recommended”

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Posted 5 years ago

“A new and most pleasant experience, linen, surprised to find linen has a warmth to it, getting between cotton sheets and duvet is fine but cold and non feeling to the body. Linen has an almost friendly feel to it and wraps around you, still allowing movement. Colours are fantastic, easy to wash.”

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Posted 5 years ago

“Amazing quality 😍”

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Posted 5 years ago

“I love the bedding from the Secret Linen Store, the cotton is light, cool and silky. I bought the blush plain pillow cases and the tiny stripe duvet cover and extra pillowcases - I did expect them to be the same shade but the stripe is a lot bluer pink. This is NOT a complaint - I do love them - I'm just a bit anal about colour!!”

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Posted 5 years ago

“Fantastic quality bed linen. Our whole family now enjoys a comfy night’s rest. We look forward to adding to our Secret Linen collection. Izzy”

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Posted 5 years ago

“Wonderful sheets, so luxurious! We’re really happy with our purchase. Thank you!”

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Posted 5 years ago

“So very happy with my recent purchase from The Secret Linen Store”

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Posted 5 years ago

“Order arrived quickly despite having been made to order. The fabric is of good quality and I am sure that my pillowcases will last well. I will certainly order from the Secret linen Store in future”

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Posted 5 years ago

“Beautiful quality fabric and colours, beautifully packaged and quickly delivered. All in all, a delight.”

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Posted 5 years ago

“Really pleased with my new bed linen, great value and fantastic quality - highly recommended.”

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Posted 5 years ago

“Beautiful quality linen, exquisitely packaged. Fabulous prices. Quick delivery with tracking. What more could you need...? More colours 😊”

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Posted 5 years ago

“The order was delivered quickly and of extremely good quality”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews