Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love our new bed linen. Super soft and looks amazing. The fitted sheet is slightly loose on our mattress, but it doesn’t stop us getting a great night’s sleep.”

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Posted 4 years ago

“A wonderful linen sheet delivered super quickly thank you so much”

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Posted 4 years ago

“Wonderful linen. Great quality. Excellent service.”

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Posted 4 years ago

“It’s the first time I have had linen sheets and I will never go back to cotton!! They are so comfortable and the quality of the secret linen store is really good and easy to launder! Also very prompt delivery and excellent packaging.”

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Posted 4 years ago

“Best duvet cover and pillow cases i have ever purchased:) so soft hard to get out of bed now👍🏼. Will recommend .”

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Posted 4 years ago

“Great quality bed linen with affordable prices. A wonderful alternative to chain stores, whilst supporting local industry. Win win.”

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Posted 4 years ago

“I ordered a duvet cover to be delivered to my daughter as she has just moved into her first house. Gorgeous bed linen and prompt delivery. Also ordered a third Hungarian goose feather pillow for myself, excellent quality and delivered much quicker than expected. Highly recommend.”

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Posted 4 years ago

“My shopping interaction was a complete pleasure. Efficient, timely and professional. Delighted with quality of towells, a real treat. Shall definitely return.”

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Posted 4 years ago

“The service was straight forward and prompt. I was so surprised when I opened the packaging to find the best bed linen I have ever actually had. It was so luxurious and the colour was perfect. I shall definitely be buying more. Thank you”

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Posted 4 years ago

“Excellent quality and design! Ordered a selection of items as a test and I am definitely buying some more !!”

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Posted 4 years ago

“This is our first purchase from the linen store and our first ever Linen Bed set. We are absolutley delighted with the quality, the look and how it feels against our skin. It's soft to touch, cool and feels luxurious. It also makes my room look soft and dreamy and very romantic!”

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Posted 4 years ago

“The duvet was a mass of creases when it was washed and the pillows were flat an”

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Posted 4 years ago

Hello Gail Thank you for taking the time to review your order with us. We are so very sorry to hear this, our White Cotton Percale 400 has a cool and crisp finish, so will need a little more TLC when it comes to ironing. We will be in touch with you later today to chat this through. Kind and Comfy Regards Jodie

Posted 4 years ago

“I’ve just bought a lovely Duck Egg duvet & pillowcases, and a gorgeous white flat sheet. The quality is superb and we absolutely love the good heavy linen . Ps this duck egg colour perfectly matches the F&B Mizzle paint I used on our bedroom chest of drawers . Thanks so much. The packaging was 5/5 too & a lovely personal touch of a little organic biodegradable teabag tucked into the ribbon tying the bedclothes.. highly recommend.”

Secret Linen Store 5 star review on 22nd March 2021

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Posted 4 years ago

“Hi, I really liked the duvet cover when I received it, loved the design and the softness of the material. But I did not know that that material leaves so much fluff, after a few days the mattress cover, and even the carpet were full of it. The packaging and the tea bag were very nice, thank you”

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Posted 4 years ago

“Excellent quality and price”

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Posted 4 years ago

“Hi Molly & Harriet - just waiting for my third set of linen bed sheets, etc. I ordered my first set a couple of months ago and loved it so much I promptly ordered another set. Previously I always ironed bedding so was a little bit sceptical that I probably didn’t need to iron the linen sets! Well, I needed have worried, they look and feel amazing and NO ironing required, saving lots of time, no struggling trying to iron super king size duvet covers, sheets etc etc. So as I mentioned previously, I’m now eagerly awaiting my third set!! Can’t recommend them enough. Even my husband has commented on how comfortable they are!! Thank you! Liz B”

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Posted 4 years ago

“Very happy with quality of bed linen. Colour as expected and very well packaged.”

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Posted 4 years ago

“We bought a mattress protector made of pure cotton. It is far more breathable and comfortable than others made of synthetics. The size is fractionally larger than stated but that does allow for washing shrinkage and is a great fit on the bed. A bit more expensive than some suppliers but you do get what you pay for. ”

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Posted 4 years ago

“Love everything about this bedlinen. The 100% natural linen keeps you cosy when it's cold and cool when it's hot, the colours are gorgeous and the softness gets better and better with every wash. Delighted.”

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Posted 4 years ago

“The linen quality excellent, the detailing a delight and customer service supreme. Am thrilled I found Secret Linen”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews