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Secretsales Reviews

1.4 Rating 262 Reviews
10 %
of reviewers recommend Secretsales

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Secretsales 1 star review on 31st January 2024
Helen
Secretsales 1 star review on 11th September 2023
Miriam Levvy
Secretsales 1 star review on 8th August 2022
Unsatisfied Customer
Secretsales 1 star review on 11th January 2022
Anonymous
Secretsales 1 star review on 6th October 2021
Reeber
Secretsales 1 star review on 6th October 2021
Reeber
Secretsales 1 star review on 23rd January 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Only order if you’re sure you’re keeping the items. Ordering from different suppliers have to be sent to those. You pay for one but finish up with vouchers that don’t work, pathetic return system isn’t with the trouble
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Posted 2 weeks ago
Bought “Unboxed Perfumes” thinking I was getting a good price etc. However, on hindsight and later looking around, found that I could have purchased the same products in boxes for less than the price I’d paid……around £2+ less than paid per item and free delivery too. Thus, don’t think I’ll be using this retailer/site any further. Give 2* only because of delivery as specified.
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Posted 1 month ago
Wrong size on both jeans- then only option is to return which you have to pay for and risk reordering and having same thing happen. Avoid if you can
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Posted 1 month ago
Please i was scammed of $405,000 to a fake crypto trading site which after i was scammed i needed a serious help for my money back which unlucky for me i fell for a fake recovery company which scammed me $12,000. Belive me the whole situation got me frustrated and i was in bitter tears  becuse i lost both my life savings. a month after of depression i was scrolling on a site on the internet on "Scam Detector" which i saw a review of a lady on the site giving testimony on how her crypto funds was recovered successfully, i was thinking if I'm going to fall for another recovery scam again but something truly moved me to  contact the recovery manager that helped the lady recover her scammed funds... i contacted the recovery company manager via the manager email id, after few hours  the gave me feedback asking me how I found them and who referred me. I told them how I got in contact with them, the demanded to send every details on how I was scammed, I sent to them and after 24 hours the gave me a trace result from my details specifying is possible to recover my scammed money.. the only need to upgrade my account from a basic account to TPM account so as for me to make withdrawals to my bank account, the charged me to pay $5,600 before they can upgrade and withdrawal my funds, i paid the charge fee of $5,600 because my scammed funds was much. according to them the said the higher your scammed funds the higher your TPM upgrade charge fee..I was stranded and afraid due to my condition, I took the risk to sale my car just to raise and  pay them for the TPM upgrade immediately and I paid it in 48 hours my $405,000 was transferred to my bank account successfully and when I received my money back, I was in tears to be sincere with you and in shock too till date. Thank you alexivictimhelps @ mail . com
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Posted 1 month ago
Terrible customer service and missing items they won’t admit fault by saying they have not sent the items but won’t to blame Royal Mail and open investigation on the poor man at Royal Mail place order on 6 t shirt on 2 separate days 4 arrived and 2 didn’t but they say a tracking system shows all 6 came why then would I question and go back and forth for £66 I don’t have the time
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Posted 3 months ago
There's no tracking on deliveries the delivery won't leVe with neighbours etc its absolutely shocking getting items DONT USE
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Posted 3 months ago
DONT BUY FROM THEM They dont refund for returned items and you cannot call them - they do not reply to emails - they should not be trading
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Posted 4 months ago
Stay away an absolute scam. Forget about returns not going to happen, and they charge you for the return anyway, so you end up with no product and no money, they should be taken down, absolutely disgusting.
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Posted 5 months ago
ordered a pair of versace shoes which arrived in an un marked box no lables or origonal packageing. look to have been worn. Poor quality and condition look counterfeit. Unable to contact anyone to return and the web site process wont let you create a return lable. Avoid
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Posted 6 months ago
Received a very inferior coat today and have spent for ever trying to return on line but will not recognise my order number and when I finally tried to,send email the catcha won’t work keeps on turning…just got on to this site and read reviews WISH I had read before I sent them £87 (sale price could have been more)….what is one to do who do we complain to to,get money refunded 🤷‍♀️
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Posted 6 months ago
I did not receive my parcel on 8/5 it was apparently delivered by Evri who mustv left it on show! Ive read terrible reviews also about Evri. Ive been disputing this since by several emails requesting a refund. I have not received this yet & its 21/5 the company are truly shocking the way they treat their customers! There is no telephone contact they know exactly what they are doing stear clear of Secret Sales please
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Posted 6 months ago
re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.
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Posted 6 months ago
Had watch only £39.99 sais reduced from £240.00 antony Jones.its automatic so thought bargain,but once you took it off put it down stops in about 5 minutes, where I've had them before and shouldn't stop for at least two days cheap knock off screen front and back feels plastic, doesn't even fasten supposed to be owned buy two dodgy brothers who buy dodgy sh#t in bulk
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Posted 7 months ago
SecuresenceGlobal's team responded promptly, conducting a detailed inquiry into my circumstances and creating a personalized strategy to recover my funds. Their proficiency in financial fraud and wide range of connections were impressive, providing me with confidence in their ability to manage complex cases effectively.
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Posted 8 months ago
Never use the company again be warned everyone, ordered 6 pairs Mens shoes for a wedding party. Unsuitable so I returned all six pairs, I noticed they had refunded me for two so got on to customer service, what a joke no help at all, all they kept saying was that I only returned 4 pairs, but they only refunded for two anyway. Had to go through PayPal in the end and managed to get a refund, waited almost two weeks though waiting for secret sales to put there case forward but nothing. I will be getting in touch with trading standards as how many people have been ripped off?
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Posted 8 months ago
I've purchased shoes from their website last month, but were not the quality I expected them to be (they seemed completely different to the converse I would normally buy locally). I've returned them on 26th of January, using their EVRI QR code, yet I still have not received my refund, it's been over 2 weeks! This is outrageous. Not only that they've kept the delivery cost, they also then charged me for creating a return label (I've never dealt with company who would do such thing), and now my refund is taking over 2 weeks! Stay away from that company, my money has been STOLEN.
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Posted 10 months ago
This company does not do returns. Order at your own risk! I have ordered multiple times from them, I got the items I ordered but on two different occasions, I have tried to return two different orders and it has been impossible. I am no more ordering from them ever again. Trust is broken. What a shame!
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Posted 10 months ago
I have not had my order can’t get a hold of them bought boots and a dress the dress came but the boots didn’t I have emailed them a few times nothing I paid 45 pounds for them I am not pleased about this
Secretsales 1 star review on 31st January 2024
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Posted 10 months ago
Ordered Toms boots and a Conka handbag. Lovely boots but far too small and the bag is awful quality and looks cheap (unlike other Conka bags I've bought elsewhere) Been trying to return since Christmas ! Returns portal DOES NOT WORK sent emails ,tried phone number,which doesn't work and I'm stuck with £88.99 worth of stuff which is no good to me ! I never had these problems before and have bought many things over the years so clearly something's changed ? And as usual it's always at the cost of the poor consumer. I'm so frustrated 🥴 and annoyed and will NOT be purchasing from here again.
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Posted 10 months ago
Still waiting for my order no response from my email no telephone number do we contact the police or trading standards ? ??
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Posted 10 months ago
Secretsales is rated 1.4 based on 262 reviews