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Secretsales Reviews

1.4 Rating 268 Reviews
10 %
of reviewers recommend Secretsales

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Secretsales 1 star review on 31st January 2024
Helen
Secretsales 1 star review on 11th September 2023
Miriam Levvy
Secretsales 1 star review on 8th August 2022
Unsatisfied Customer
Secretsales 1 star review on 11th January 2022
Anonymous
Secretsales 1 star review on 6th October 2021
Reeber
Secretsales 1 star review on 6th October 2021
Reeber
Secretsales 1 star review on 23rd January 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Ordered a Fred Perry which is the same size as a legitimate one I have. It is 4" longer and of inferior quality. Not good so returned.
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Posted 1 month ago
DONT BUY FROM THEM They dont don’t send full items and you cannot call them - they do not reply.
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Posted 4 months ago
I wanted to turn a profit when I put my hard-earned cash into this broker. However, I ran into a lot of problems when I attempted to take my earnings after winning a few early. As I continued to raise inquiries, the broker gave me ridiculous answers. I went to an industry specialist since I was so desperate for help, and he suggested that I get in touch with a specialized company that recovers money from scams and frauds like mine. I found that TREBLESLTD*COM was the greatest firm after doing a lot of research. I called them right away to give them a briefing. They said they would do everything they could to help me as quickly as they could and they did.
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Posted 6 months ago
Only order if you’re sure you’re keeping the items. Ordering from different suppliers have to be sent to those. You pay for one but finish up with vouchers that don’t work, pathetic return system isn’t with the trouble
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Posted 7 months ago
Wrong size on both jeans- then only option is to return which you have to pay for and risk reordering and having same thing happen. Avoid if you can
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Posted 8 months ago
Terrible customer service and missing items they won’t admit fault by saying they have not sent the items but won’t to blame Royal Mail and open investigation on the poor man at Royal Mail place order on 6 t shirt on 2 separate days 4 arrived and 2 didn’t but they say a tracking system shows all 6 came why then would I question and go back and forth for £66 I don’t have the time
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Posted 10 months ago
There's no tracking on deliveries the delivery won't leVe with neighbours etc its absolutely shocking getting items DONT USE
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Posted 10 months ago
DONT BUY FROM THEM They dont refund for returned items and you cannot call them - they do not reply to emails - they should not be trading
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Posted 11 months ago
Stay away an absolute scam. Forget about returns not going to happen, and they charge you for the return anyway, so you end up with no product and no money, they should be taken down, absolutely disgusting.
Helpful Report
Posted 1 year ago
ordered a pair of versace shoes which arrived in an un marked box no lables or origonal packageing. look to have been worn. Poor quality and condition look counterfeit. Unable to contact anyone to return and the web site process wont let you create a return lable. Avoid
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Posted 1 year ago
Received a very inferior coat today and have spent for ever trying to return on line but will not recognise my order number and when I finally tried to,send email the catcha won’t work keeps on turning…just got on to this site and read reviews WISH I had read before I sent them £87 (sale price could have been more)….what is one to do who do we complain to to,get money refunded 🤷‍♀️
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Posted 1 year ago
I did not receive my parcel on 8/5 it was apparently delivered by Evri who mustv left it on show! Ive read terrible reviews also about Evri. Ive been disputing this since by several emails requesting a refund. I have not received this yet & its 21/5 the company are truly shocking the way they treat their customers! There is no telephone contact they know exactly what they are doing stear clear of Secret Sales please
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Posted 1 year ago
re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.
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Posted 1 year ago
Had watch only £39.99 sais reduced from £240.00 antony Jones.its automatic so thought bargain,but once you took it off put it down stops in about 5 minutes, where I've had them before and shouldn't stop for at least two days cheap knock off screen front and back feels plastic, doesn't even fasten supposed to be owned buy two dodgy brothers who buy dodgy sh#t in bulk
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Posted 1 year ago
SecuresenceGlobal's team responded promptly, conducting a detailed inquiry into my circumstances and creating a personalized strategy to recover my funds. Their proficiency in financial fraud and wide range of connections were impressive, providing me with confidence in their ability to manage complex cases effectively.
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Posted 1 year ago
Never use the company again be warned everyone, ordered 6 pairs Mens shoes for a wedding party. Unsuitable so I returned all six pairs, I noticed they had refunded me for two so got on to customer service, what a joke no help at all, all they kept saying was that I only returned 4 pairs, but they only refunded for two anyway. Had to go through PayPal in the end and managed to get a refund, waited almost two weeks though waiting for secret sales to put there case forward but nothing. I will be getting in touch with trading standards as how many people have been ripped off?
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Posted 1 year ago
I've purchased shoes from their website last month, but were not the quality I expected them to be (they seemed completely different to the converse I would normally buy locally). I've returned them on 26th of January, using their EVRI QR code, yet I still have not received my refund, it's been over 2 weeks! This is outrageous. Not only that they've kept the delivery cost, they also then charged me for creating a return label (I've never dealt with company who would do such thing), and now my refund is taking over 2 weeks! Stay away from that company, my money has been STOLEN.
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Posted 1 year ago
This company does not do returns. Order at your own risk! I have ordered multiple times from them, I got the items I ordered but on two different occasions, I have tried to return two different orders and it has been impossible. I am no more ordering from them ever again. Trust is broken. What a shame!
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Posted 1 year ago
I have not had my order can’t get a hold of them bought boots and a dress the dress came but the boots didn’t I have emailed them a few times nothing I paid 45 pounds for them I am not pleased about this
Secretsales 1 star review on 31st January 2024
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Posted 1 year ago
Ordered Toms boots and a Conka handbag. Lovely boots but far too small and the bag is awful quality and looks cheap (unlike other Conka bags I've bought elsewhere) Been trying to return since Christmas ! Returns portal DOES NOT WORK sent emails ,tried phone number,which doesn't work and I'm stuck with £88.99 worth of stuff which is no good to me ! I never had these problems before and have bought many things over the years so clearly something's changed ? And as usual it's always at the cost of the poor consumer. I'm so frustrated 🥴 and annoyed and will NOT be purchasing from here again.
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Posted 1 year ago
Secretsales is rated 1.4 based on 268 reviews