“I bought sunglasses using Secretsales website and had delivery from a third party. I have returned the sunglasses and now having difficulties getting my refund. All communication is through Secretsales to the third party. Its now over 3 weeks of emails and still no refund. Its now getting ridiculous dealing with Secretsales.”
“Customer service poor. When the item didn't arrive on schedule, they'd taken payment yet Royal Mail Track and Trace was still saying it was waiting to receive it I emailed CS. They replied, apologised and said they would contact the supplier and come back to me. Since then, silence. I sent another 4 emails following up. The 'we're here for you' link in their email boilerplate is broken. Webchat just loops back to my order. Messenger link wants you to download an app and I really don't want to waste data and sharey personal info with another company just to be able to query and order. Item eventually did arrive but quality not great. Only not returning it as can't face even more hassle from them.”
“Swift at taking your money but slow at returning it. Returned a very expensive pair of shoes 13 days ago but still not received a refund or any notifications of its progress. Rang up customer services to complain and the adviser was confrontational and snappy and she audibly sighed! No help whatsoever. Will ring again tomorrow when I’ve calmed down 😂. The result of my negative customer experience is that I will tell my friends, family and anyone else who is listening to avoid Secret Sales.”
“I have ordered but the quality is cheap I want to return, please could you tell me girls: Joanna, Tessa if they returned the money. I already ask someone from their chat and said to me that the refund takes 10 days? Do you get the money back?”
“Ordered some Fitflop shoes from here- waited over a month for a delivery-by which time we were on holiday-but then they only give you two weeks to return-and you have to pay 3.50 to return!!”
“I ordered and paid for boots on 4th September. Should have received these on 14th Sept. but still waiting. This company does not inform customers about delays. I have had to constantly chase them up. Now being told the boots should be despatched on 22nd Sept.
I love their website, but not their customer service or delivery - should that be non-delivery!”
