Suspicious positive reviews have been removed from this profile. The removed reviews did not have the trust signals we would normally expect with genuine reviews.
“I phoned up Sam (the sales manager) on the 11/03/2022, he managed to get my house on his computer and gave me a full quote for a 3K system and explained how engineers will run the cable and how they will hide it, I told him I would go ahead with it and he managed to fit me in within 3 days of confirming the quote (14/03/2022) The engineers have just left have done the job to absolute perfection, couldn’t be more pleased, I would just like to thank Sam for the detailed explanation and how well the engineers did the install. Thanks”
“Appointment booked four weeks ago for 4 cameras installation and I was contacted 2 days before the due date to cancel the appointment. Totally unprofessional and unreliable I reccomend to avoid at any cost. Spare yourself a disappointment.”
“I've had the CCTV installed in July 2021. The sales side was fine, no issues with the costs and installation date however; since having the CCTV installed; I then realised that the engineers put cracks in the roof tiles with their feet. This was indeed fixed but only once it was escalated as a complaint and took several weeks.
Since having the camera's installed; I have had so many issues with the camera's not showing videos and this is unacceptable for my business model. I've had multiple visits from engineers with some no-shows - these are all arranged by email so very time consuming. Since they've stopped accepting phone calls for technical support, it's VERY difficult to get things resolved and they only offer support Monday - Friday 9am - 5pm. It's even worse trying to make a complaint because they only accept complaints by POST!!! I won't be using Securico again so I do not recommend.”
“Where do I start? I've had the system almost 3 years. Installed quickly and well and worked pretty well but for a couple of hiccups in the first year.
Payed for 2nd year warranty and then the problems started. I've had 2 years of grief.
The latest issues started in Nov 2020 and are still ongoing. The hard drives started beeping and wouldn't reset. Eventually guys came out and couldn't fix it. So new equipment was promised, installed and..........didn't work. (This took several attempts, often the team wouldn't arrive due to over running etc, its cost me a lot of leave from work.) I was promised a tech call a few days later would fix the issue - it didn't. So a new drive was needed.
New drive installed and.....................didn't work.
Again more remote tech calls .......................have taken hours and ...................not worked. But don't worry they say, the cameras are recording - what's the use if I cant access the material???
Today another team failed to show just a call with 15 mins left on the slot to say they'd be here in an hour ie 1700 on a Friday........but Im going out.
Cameras not sending alerts, off line, hard drive not working, some alerts to phone app with the video 1/2 blanked out but alerts not being generated all the time by all cameras. The laptop system is dead too.
There is no customer service or care, each call of visit takes weeks to happen, if it happens, there is no bumping up in the priority for a customer they've let down, none. I paid a lot for this and its worthless, useless, oh but they did extend my warranty on kit they cant fix! Joke.
I've now contacted the Customer Services manager, again, and just get told to write a complaint which they will take at least a month to answer, no apology, no offer to re-arrange the visit, nothing, nowt zip, zero.
So I now have had a visit, the equipment has been replaced but the original issue of a lack of email alerts by some cameras has not been resolved.
The team left saying the tech support guys were working remotely on my system to set the emails back up. This was clearly not the case when I checked.
After posting this and similar across Social Media on Friday Rena from customer services called me on Monday and said a 'Director' had directed the problem be solved today, Wednesday, once and for all. Well, that direction hasn't been followed. Kit replaced but original issue with alerts still not sorted.
Hhahahaha too soon. System repaired on 16 Sep but faulty again on 21st - reported it but despite some emails nothing from the company at all. Zip nowt, Ive asked for my money back but I doubt they'll do anything.”
“The company looked very organised and straightforward at the beginning and that's why I chose them.
Later on unveiled the true colours.
When I applied Mr Sam Caan replied swiftly on a Saturday 9 pm and that's were I thought the company how good could have been, unfortunately it was not, he just sold us words.
He promised to send an experienced professional staff to install the cameras unlikely we had a 3 week trainee, he left pending the wires which they ended up wrapping on the front shutters affecting the newly installed alarm wires (unexpected cost of 300£).
Not only that, they drilled the shutter box to wire the front cameras drilled on the wrong part and every single rain we had leakage, it is a newly well refurbished shop so since they continued messing up we had to call the company who refurbished the place and that was again unexpected cost of 450£.
All the mentioned above was back in March, they promised to link the cameras to our gadgets but still chasing them although it is included on the original contract and should have been done on time. We received a call from their staff (Shaun/Sean) when I addressed the complaint and explained our previous experience we had, he started to argue and denied later on hanged the call. Everything is documented by videos and pictures when it has been addressed to the concerned person Mr Sam Caan as he is the one who promised the best service ever.
Bad experience and bad response, we don't recommend at all.”
“This company is so terrible.
I fitted alarm and Cctv not even one year. I got problems with the alarm.
I did call the company with no one answer and ask me to send an email. The response on the email is so slow , after I finally got a call Back to booked for a visit. I take a day off to wait for the technician HE DID NOT TURN UP”
“Really happy with the work completed this week! Spoke to one of the sales guys who was very informative and helpful! Engineers did not disappoint, arrived on time and took shoes off soon as he arrived, it’s the litttle things!”
“This company was recommended by somebody at my work! Best thing I ever did having cameras fitted, no more trouble from the neighbours which has been going on for over 25 years! Thanks Securico”
“Hikvison camera installed for my moms house! She had a break in and thanks to Securico, she now has 4 cameras surrounding the house which is connected up to the TV”
“5 stars from us! Two lads worked so hard and was raining all day however it did not get in the way of their work which is amazing! 2 cameras fitted in just under 3 hours.
Thanks”
“Customer service is impeccable! From the sales to aftercare team, I could not fault them one bit! System does exactly what they said so I am very happy!”
