Selfridges Reviews

2.0 Rating 263 Reviews

24 %

of reviewers recommend Selfridges

Popular Questions:

Delivery

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Customer Service

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About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

How quickly does Selfridges resolve customer queries?

Helpful Report

(1 week ago)

Greater than 68% of reviewers feedback is Selfridges takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

61.54%

Industry Average

“ I'm originally from london and it makes me so proud to find this sort of customer service . ”

- Michelle Mcdonald

“ Fantastic customer service after a problem with my Fitbit ... can’t rate them highly enough. ”

- Anonymous

“ Bought a nice YSL bag from Selfridges with no issues, so decided to buy the Givenchy Antigona bag from here. After a week of having the bag, the silver handle (that holds the long shoulder strap) snapped. I was shocked, as I didn't expect the quality of the bag to be so poor. I called Selfridges straight away and the lady on the phone told me "there is nothing Selfridges could do to help", and even if I were to go in the store, I "would be advised the same thing". I was devastated by this point, and very stressed that I was going to be left with a broken bag that I have just paid over a grand and a half for. I felt like I was being robbed. I decided to turn up at the store anyway. Luckily the ladies in the Givenchy section were helpful and the manager gave me a replacement. I am very happy, but was very disappointing with the poor level of customer service I have received over the phone, as that has caused me a lot of stress for no reason! It's a good thing I didn't listen to her and actually went into Selfridges anyway! ”

- Anonymous

Selfridges Reviews

Customer Service - Average