Selfridges Reviews

2.0 Rating 277 Reviews

24 %

of reviewers recommend Selfridges

Popular Questions:

Delivery

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Returns

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Customer Service

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About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

How quickly does Selfridges resolve customer queries?

Helpful Report

(2 days ago)

Greater than 67% of reviewers feedback is Selfridges takes over a week to resolve customer queries.

Helpful Report

(2 days ago)

64.71%

Industry Average

“ I often purchase perfume as a gift for a very close friend. Totally excellent service, range and even love the packaging. Even if you do not get a giftwrap it stills has Selfridge's in the box. Nice touch. ”

- Mr John Day

“ There was no dust bag or certificate of authenticity included which must still be lying in the warehouse! Despite the poor reviews on here the customer service team were fantastic in arranging collection and I was refunded within 2 days of them receiving it. ”

- C Bell

“ Ordered a beautiful Ted Baker dress on Black Friday. Received it within 5 days. Delighted with the service. ”

- Deirdre Lenehan

Selfridges Reviews

About Selfridges:

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Location:

Customer Service - Average