“The scent of the perfume I ordered was falsely advertised. When I finally received it in the mail and smelt it, I was disappointed not only by the smell, but also the price tag and hype. They said since I opened the package there was no refund nor did they send the perfume back. No refund or perfume! LOSS OF FUNDS ONLY!!”
We’re sorry to hear that the scent didn’t meet your expectations. While our Returns & Refunds policy states that opened products are not eligible for a refund, we did reach out to you upon receiving the returned item to better understand the situation and offer assistance.
As a courtesy, we are sending the product back to you free of charge. We always aim to provide clear product descriptions and an excellent customer experience. If you have any further concerns, please don’t hesitate to reach out.
“Great shopping experience! Sensa Beauty delivered my product with great care and earlier than expected. I will definitely be returning to Sensa Beaty for all of my fragrance needs!
Thank you, Sensa Beauty.”
