Hello Daniel,
Thank you for sharing your feedback. We apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3($166.32) that is below SRP base on the brand's website, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.32?”
Hello Daniel,
Thank you for sharing your feedback. I apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.30?”
Hello Daniel,
Thank you for sharing your feedback. I apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
“I was able to purchase a niche fragrance for the lowest price I could find. My order came quickly and it was packaged with care. I would and will have no problem ordering from Sensa again...thank you!”
“I regret discovering Sensa Beauty late, I spent so much on other discounters and then realized Sensa beauty had the best prices . I've been ordering from Sensa and the service is very fast, items are shipped within 2 days and I checked each purchase, it was 100% authentic product.”
“I liked this Obession for men bottle. No issues this time. But, my last order from Sensa Beauty was a Obession bottle for women. The perfume bottle was shipped to me without a cap. That experience was disappointing.”
“Amazing prices, wonderful selection, and shipping is speedy! I love the option of choosing tester bottles at lower prices as well! I will be shopping Sensa Beauty in the future.”
