“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.32??”
Hi Daniel,
Thank you for your review. We understand your concern and are very sorry for the mistake. We have since updated the listing error that was done purely on accident.
We offered you to return the item for a full refund or to receive $20 back. We are sorry either option did not live up to your expectations of getting something half off. We hope you the best and would appreciate if you shared the entire truth before hurting our business's reputation. We pride ourselves on amazing customer service, and well thought out policies that are to your benefit.
If you would still like to return it for a full refund, we will be happy yo facilitate you in a full 100% free return.
“I recently ordered from this website and I am HIGHLY disappointed in the product itself and also the service. I ordered a Bond no. 9 fragrance from Sensa Beauty. I have purchased this fragrance several times in the past so I am familiar with the scent profile; as well as the amazing projection and longevity of the scent. The fragrance that Sensa Beauty sent me smelled identical to Bond however, the scent only lasted less than an hour and had no projection at all. The overall performance of the fragrance from Sensa was weak. So this was clearly a fake bottle. This bottle also didn't have a batch number; which indicates that it specifally came from Bond. I emailed Sensa to express my concerns and demand a refund. They told me they would only give me 75% store credit. Why would I want purchase from this store if now I am aware that they sell fake fragrances?!?!? Since my last email they have totally stopped responding to me in totality. I feel cheated out of my money and scammed. I will also be reporting them to the better business bureau for selling fake fragrances.”
Hi Trey,
Thank you for your review. It seems like there was a misunderstanding that we have since fixed. Please know that sometimes when product is shipped in the heat, the heat exposure dilutes the scent. That is why we stand by our 100% product authenticity guarantee and no questions asked return.
We have received your complaint and are awaiting your return. Product authenticity is very important to us and we take these matters very seriously.
We have reviewed our policies, and retrained all necessary people to make sure that this does not happen again.
“Found exactly what I was looking for for the best price around. Even got a free bottle as a gift. I was a little hesitant because it almost seemed too good to be true. Shipping took about 10 days, but I can't even be upset about that.”
