“What a great experience! Found the fragrance my wife was wanting, at a great price! Thank you for the great product, fast shipping, and excellent service!”
Hello Nadiyah,
We hope this message finds you well. We wanted to inform you that we have sent the solution to your issue via email. Kindly check your inbox for our response.
We apologize for any inconvenience or disappointment this situation may have caused and truly appreciate your patience and understanding as we worked to resolve the matter.
Please don’t hesitate to reach out if you have any further questions or concerns. We’re here to help.
“Great website to purchase fragrances. 100% authentic and the price is awesome. I am extremely happy with my purchase and will purchase from Sensa again 😊”
“Still waiting for refund amount after our return of the item that was misordered due to missing info on the website. Was not prominantly noted on ordering site that the fragrance was a Mens frangrance rathrer than for women.”
Hello Denise,
First of all, we would like to apologize for this experience.
To address your concern, The information you are referring to was not missing from our website. You admitted in your email that you did not see it but it does not mean that it's missing.
On the other hand, we have processed the refund as requested.
“Thank you Sensa! My Parfum arrived right on time and was exactly what I ordered. I can’t wait until the next time I’m in the market for a new parfum, I’m definitely ordering from Sensa again.”
“I received my items on a timely manner, and they responded very quickly when I had questions about my shipment unfortunately, the second shipment they were very propped, but my neighbor held onto one of my items and returned it to me figured I was at home. I’m very impressed with their prop service and I’m very glad that I chose this company. I tell all my friends and family about the service the products the savings.”
“I recently ordered two Ariana Grande products from Sensa Beauty, and unfortunately, my experience has been quite disappointing. While I did receive one of the items, I never received the second shipment, despite being charged for both.
The one item order Number: 64113082
I’ve been trying to resolve this issue by reaching out to customer service multiple times to get the second order number to locate my order. However, each time I contact them, I receive the same response stating that the shipment was delivered. This is frustrating, especially since the second item was intended as a Christmas gift.
Despite my efforts to communicate the situation, I feel stuck and unheard. It’s disheartening to see that they have already charged my account twice without providing a satisfactory resolution. I’d like to get the answer of what happened to my second order. I’ve lost money on this and no one‘s responding.”
Hi Connie, thank you for your review. I am happy we were able to fix your issue and we appreciate you sharing your updated review as another review. I wanted to share it here in case anyone else wanted to see.
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I received my items on a timely manner, and they responded very quickly when I had questions about my shipment unfortunately, the second shipment they were very propped, but my neighbor held onto one of my items and returned it to me figured I was at home. I’m very impressed with their prop service and I’m very glad that I chose this company. I tell all my friends and family about the service the products the savings.
