Shoeaholics.com Reviews

2.1 Rating 139 Reviews

28 %

of reviewers recommend Shoeaholics.com

Company Reviews

Questions

Metrics

2.1

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Shoeaholics.com deliver?

Helpful Report

(2 months ago)

Shoeaholics.com delivers items by Courier.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ Had my delivery in a timely fashion however shoes too small and trying to send back via their free pick up from home collection 1st attempt got cancelled by Hermis with Shoeaholic and got cancelled without contacting me Second attempt still waiting for pick up by Hermis Was asking shoeaholic customer helpline to helps and assist and find out what is happening - no luck they don't want to get involved !!! Do not purchase anything from this company , their return policy is non existed and you are stick and unable to return ”

- e barnes

“ Ordered a few pairs of shoes spent over £150 than I paid for premium fast delivery for the following day which was Saturday deliver therefore £8. ”

- Anonymous

“ Ordered two bags 19th Dec and paid extra for 24hr delivery but they still haven’t been dispatched from there warehouse. I’ve contacted them and been told 5 times they will investigate and get back to me . Still no one has with an up date and bags still not dispatched. Awful service Still awaiting customer service to reply and tell me where bags are and what’s happening 28th Dec ”

- SB

Shoeaholics.com Reviews

Delivery - Slow