Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient service. Thank you.”

Helpful Report

Posted 10 years ago

Dear Mr Cole, Thank you for taking the time to leave us a review. We do appreciate your kind words and feedback. We look forward to being of further service in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Service and price were great. Though felt I was taking a risk as there was no mention of returns, and when shoes arrived no documentation as to how to return. Though fortunately they fitted.”

Helpful Report

Posted 10 years ago

Dear Mr Black, Thank you for taking the time to leave us feedback. We do have a successful returns department and we feel you would have been at no risk. I promise we would have taken good care of you if you have needed to return your footwear. We would have been happy to refund you for the shoes or exchange them for an alternate size if you preferred. However we do appreciate your thoughts and we will strive to improve this aspect of our service. Warmest Regards Adele Shoes International.

Posted 10 years ago

“Excellent service! received actual item ...”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your very kind review. We appreciate your time and kind words. We are glad to hear you had a positive shopping experience with us and hope you will shop with us in the future. Warmest regards Adele

Posted 10 years ago

“Good brands,good price,good service”

Helpful Report

Posted 10 years ago

“very good customer service offered. Good selection of footwear for all sizes/purposes. I think the returns process could be improved. Printing off a form and completing it could be updated to something more simple, perhaps an on-line process? Would recommend.”

Helpful Report

Posted 10 years ago

Dear Kathryn Norris, Thank you very much for your review. We really do appreciate your time and feedback. We were especially interested in your comments on our returns process as it is good to know what our customers are happy with and what they feel could be improved. We are already working on a system to make returns easier and smoother. We are delighted to hear you would recommend us and we certainly look forward to welcoming you back in the future. Warmest Regards Adele

Posted 10 years ago

“Lovely boots at a great price. Delivery took longer than expected, but I was very pleased with the boots when they got here.”

Helpful Report

Posted 10 years ago

Dear Ms Holford Thank you for your review and kind comments. We are pleased to hear that you were happy with the boots. Pediped make very good children's footwear. We are sorry that your delivery took longer than usual. This was mainly due to us running low on stock and needing to re-order from the manufacturer. In general we try to ensure the website only shows what we have in stock for the children's shoes, but we are caught out occasionally. I hope this will not deter you from ordering from us again. Kind Regards Mike Small Pediwear

Posted 10 years ago

“I placed my order on 30.11.2014 and received it on 10.12.2014, although I was told that usual delivery term is 5-7 days working days. However everything else was OK.”

Helpful Report

Posted 10 years ago

Dear Mr Zhelyazkov Thank you for taking the time to leave us a review and for giving us 4 stars even though you were concerned about the delivery time. We are disappointed of course, because we want all customers to experience a 5 star service. In fact we advised you on Monday 1st December that your order would take 5-7 working days, and by our calculations the 10th December is exactly 7 working days. So whilst we were at the outside of our original prediction, we did manage to meet our estimate! We hope you remain happy with the shoes and we do hope we can be of service again. Kind Regards Mike Small Pediwear

Posted 10 years ago

“Excellent service, good delivery time and pleased with the boots.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your very kind Review. We are delighted to hear you were happy with the service you received. It is lovely to hear that the boots arrived quickly and that you are happy with them. May you have many years of happy, comfortable and trouble-free wear from them. Warmest Wishes Adele Shoes International

Posted 10 years ago

“Shoes arrived reasonably quickly. Should there have been spare laces with them?”

Helpful Report

Posted 10 years ago

Dear Mrs Bayfield, Thank you for taking the time to leave us a rating. I have checked other pairs of the same shoe, asked our Ecco buyer and looked at the style on Ecco's website and I don't believe there should have been spare laces with this style. Occasionally if Ecco use brightly coloured laces or contrasting colours they will include another pair that match the colour of the shoe as an alternative. But in all my investigations there doesn't seem to be any indication that this is the case for this style. I am sorry if this causes any disappointment or takes away from your enjoyment of your new shoes. Thank you for your time and understanding. Warmest Regards Adele Shoes International

Posted 10 years ago

“Although I had to return the shoes because I didn't like them, the website is very easy to use, the shoes came quickly and returning them was simple. Communications with Shoes International was simple and courteous, so I would recommend anyone to buy with confidence.”

Helpful Report

Posted 10 years ago

Dear Mrs Shanley, Thank you for taking the time to leave us a review and for your kind words. We are sorry to hear you weren't happy with your new shoes, but we were pleased to hear you were satisfied with the service. If there is anything we can do to make it a 5 star experience next time, please don't hesitate to let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

“Good communication to alert me of a delay, yet quick to also remedy the situation and answer follow up emails”

Helpful Report

Posted 10 years ago

Dear Jacqui, Thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service you received. If there is anything we can do to make it a 5 star experience next time, please do let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

“Product was received quickly and as described. Very happy with purchase. Thanks!”

Helpful Report

Posted 10 years ago

Dear Erika, Thank you for taking the time to leave a review of our service. We are delighted to hear you were happy with your purchase. We look forward to welcoming you back in the near future, and if there is anything we can do to make it a 5 star experience for you, please let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

“Quick delivery. All as ordered. Thanks.”

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Posted 10 years ago

“Very good service. ????”

Helpful Report

Posted 10 years ago

“I was delighted with the service many thanks.”

Helpful Report

Posted 10 years ago

“These sandals were hard to source but I was kept informed and felt that there was a desire to meet my order. And a sweet personalised handwritten note with the box when it arrived! Nice.”

Helpful Report

Posted 10 years ago

“Purchased the shoes are very good quality. It is a pity that not everything on this site models are actually available for sale.”

Helpful Report

Posted 10 years ago

Dear Mr Bogatov We are pleased to hear that you like the shoes. We note your point regarding the availability of some items. We endeavour to keep the site as up to date as possible. However, sometimes if an item sells in our retail shop it can leave the website out of date for a short period. We also advertise a wide range of products which we believe to be available from our suppliers at short notice - in this way we can offer such a wide variety of footwear. We do update the site as soon as we are made aware that a particular style or size is not available. We are usually available via live chat on the website during office hours - so please feel free to check stock with us before you order if you prefer? Kind Regards Mike Small Shoes International

Posted 10 years ago

“I have one negative. I purchsed two pairs of shoes on the same order. I am amazed the the postage (to Australia) on each pair was the same amount. I would have expected there to be a reduction when two pairs (or more) are ordered, packed and posted at the one time. I also formed the impression that the amount charged fpr postage and packing almost certainly somewhat exceeded your costs. The product and delivery times met my expectations and hopes.”

Helpful Report

Posted 10 years ago

Dear Roger Thank you for your review, I am pleased to hear that the the product and delivery times met your expectations. We hope you are continuing to enjoy your footwear. We are of course disappointed to hear that you are not pleased with the shipping costs. I hope I can clarify this. Shipping is charged to us by weight. We do not save any money by shipping items together. Having reviewed the footwear you ordered, I am satisfied that the shipping you were charged was appropriate and was in fact very similar to the cost incurred by ourselves. We operate in a very competitive global market place, and it is imperative that we keep our shipping costs to a minimum. We do also offer a Price Pledge which promises to beat the combined product and shipping cost of any non sale items - so if somebody else is beating our prices please do let us know. I hope this explanation might help to reassure you regarding our charges - and I hope we can be of service you again. Kind Regards Mike Small

Posted 10 years ago

“Very pleased, I couldn't get this size and colour in my local Hotter shop and they couldn't order them online, found you had my size and colour. I was kept informed every step of the way regarding delivery etc. Very pleased. Yes I would use you again and also recommend you to others.”

Helpful Report

Posted 10 years ago

“Excellent fast service.”

Helpful Report

Posted 10 years ago

Shoes International is rated 4.9 based on 4,311 reviews