Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices were excellent and overall service from ordering to delivery was very good.”

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Posted 8 years ago

“Very happy with my Sancho boots... Good service,always got answer to my questions.. Took a bit long to arrived in the Netherlands..”

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Posted 8 years ago

“Shoes on sale and arrived promptly”

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Posted 8 years ago

“the item I ordered was out of stock but was kept informed of progress of order which was posted to Cyprus. Shoes arrived ,well packaged. Love the handwritten note in the box, it is nice to feel you are dealing with real people. Many Thanks, Pat Anderson.”

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Posted 8 years ago

“Excellent range of shoes”

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Posted 8 years ago

“It takes a little time for delivery,but helt ok. Price is acceptability.”

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Posted 8 years ago

“quality footwear and reliable service”

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Posted 8 years ago

“The order was despatched promptly,and was as described”

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Posted 8 years ago

“I have trouble fitting my wide feet, but you've supplied a brand I know will be comfy for me. They're stylish and colourful, and I'm happy to have them in my wardrobe :)”

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Posted 8 years ago

Dear Customer, We are delighted to hear that you are happy with your Waldlaufer shoes, we often find that customers who have ordered them once will come back again and again. It is worth noting that in a lot of cases, if a style is out of stock and/or out of season, then the factory are prepared to make a single pair to order. It may take a little longer, but the quality, value and comfort are well worth the wait.

Posted 8 years ago

“Initially disappointed that sandals I ordered were not available for two months but no money was taken until sandals were delivered. Would happily use company again.”

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Posted 8 years ago

“Prompt attention to queries”

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Posted 8 years ago

Dear Customer, May we apologise once again that your first pair of slippers were not perfect. The fault should have been spotted during our pre-despatch quality check. Our despatch dept. were most concerned that this one had slipped through, as they work hard to prevent this sort of thing happening. Nevertheless we hope that you are satisfied with manner and speed with which the issue was addressed and that the replacement pair go on to give you long, satisfactory and comfortable service. Hopefully we may be of better service to you in the future. Kind regards Brian Shoes International

Posted 8 years ago

“Very happy with the service offered by Shoes International.”

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Posted 8 years ago

“Very good service, I received my order faster than thought and it was also very well packaged.”

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Posted 8 years ago

“Good value, good service. My shoes were on back order with the manufacturer for a couple of months but they kept in decent communication. Had to chase up myself once or twice, but not a big issue.”

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Posted 8 years ago

Dear Customer Thank you for your review. We are pleased to hear that you thought our service was good. We do however like to receive 5 stars wherever possible. I note your comments regarding having to chase us up with some concern, this should never be part of our customers experience. If our orders take longer than estimated we always update our customers. On investigating I was happy to see we replied to your order and gave you an accurately predicted delivery date within hours of your order being placed. In fact your order was delivered before the originally predicted delivery. If there was some other aspect our our service which led you to need to chase us please do let me know - this is something I endeavour to eliminate from our customers experience. Thank you once again for your kind order and we look forward to being of service again. Kind Regards Mike Small Shoes International

Posted 8 years ago

“rhode shoes are amazing and very comfortable”

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Posted 8 years ago

Dear Customer Thank you for your kind review, we are very pleased to hear how much you like the Rohde shoes. We would very much like to know if there was anything we could have done to make your experience a 5 star one? We hope to be of service again soon. Kind Regards Mike Small Shoes International

Posted 8 years ago

“VERY GOOD SELECTION OPTIONS, EASY FINDING WHAT YOU ARE LOOKING FOR, GREAT CHOICE FOR "BIGFOOT". PURCHASED SHOES CAME ON TIME, UNDAMAGED PACKAGING AND I TRY OUT MY NEW PAIR OF SHOES WITH GREAT EXCITEMENT. I WAS VERY SATISFIED, VERY COMFORTABLE SHOES!”

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Posted 8 years ago

Dear Doroteja Novak, Thank you so much, it's always encouraging to receive a positive review, however we note that you have given us 4 stars.. Your choice of words would indicate that you are 'very' satisfied, perhaps you would be kind enough to let us know what we might have done to achieve 5 stars. Any constructive comments on improving our customer service are always welcome. Kind regards Brian Shoes International

Posted 8 years ago

“They keep you informed! In my case the shoes were delayed due to lack of production.”

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Posted 8 years ago

Dear Customer, we are pleased to hear that you were updated on the progress of your order. Unfortunately there are occasions when the problems our suppliers are suffering impact on the delivery times we can offer. Experience has taught us that most of our customers appreciate being informed of delays at the soonest opportunity, however disappointing that knowledge may be. May we thank you for your patience and for keeping your order with us. Kind regards Brian Shoes International

Posted 8 years ago

“They were the same ones as I had and wished to replace them”

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Posted 8 years ago

Dear Jeanette Ferguson, May we thank you for leaving a review. We hope you mean that you have purchased a pair of Mephisto Cruiser before and they have served you well. We do hope your new pair prove to be just as satisfactory. We note you have only given us 4 stars, as improving our customer service is a continuous process, perhaps you would be kind enough to let us know what we needed to improve to achieve the 5 stars. Kind regards Brian Shoe International

Posted 8 years ago

“Ordered a pair of Waldlaufer Jeans Summer shoes which happened to be out of stock and Shoes International informed me I could cancel the order or wait a couple of months for the shoes to be made and sent from Germany. The shoes arrived in less than 2 months which were well worth the wait and was extremely pleased with Shoes International in their informative and prompt emails.”

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Posted 8 years ago

Thank you for your review, we are pleased to hear that all went well with your order and that the Waldlaufer sandals were worth the the wait. Please be assured customer service is one of our top priorities as we constantly seek to improve. In light of your positive comments and the 4 stars, we wondered whether you would let us know how we might have achieved the 5th. Kind regards Brian Shoes International

Posted 8 years ago

“Good product, good price, slow delivery from manufacturer”

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Posted 8 years ago

Shoes International is rated 4.9 based on 4,311 reviews