shonajoy.com Reviews

2.3 Rating 142 Reviews
30 %
of reviewers recommend shonajoy.com
2.3
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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shonajoy.com 1 star review on 13th December 2023
Manjola Sulka
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
6
Anonymous
Anonymous  // 01/01/2019
Shona Joy forest dresses are beautiful. However, this is the third time I tried to order bridesmaids dresses with Shona Joy. At all occasions I had to pay for my own return shipping and could not get a refund only a credit note. I think it’s pretty ridiculous that a brand that only sells online does not allow you to try the dresses on at home and return (for free) if they don’t fit or at least exchange the colour or size. This has made it difficult to find good dresses. The size restocks also did not happen when customer service said they would, so they did not deliver on this promise leaving me with the decision to either wait until January and risk not having bridesmaids dresses or order another colour and style altogether. With my wedding coming closer I had to decide to send them back and change my colour again. The colour of the dresses in Shona pictures are not at all representative and both the sage and olive have a more silver undertone. Forest is much closer to the sage/eucalyptus colour theme I was going for. I am happy with the final result, but the girls have had to make lots of concessions not getting their style of choice due to limited size availability. At a steep price this is something to think about when ordering. Nevertheless, we now have gorgeous high quality dresses. Yay!
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Posted 4 months ago
The last two dresses I bought feel so cheap! Their dresses used to feel so high-quality and they were always lined. Never again
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Posted 4 months ago
I would not recommend buying a dress directly from Shona Joy, the return policy is awful. I wanted to see 3 dresses for potential bridesmaids and little did I know I would be spending close to $309 for shipping alone to return them. The WORST return policy.
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Posted 7 months ago
So disappointed. I ordered the Lana midi dress in green, which looked incredible and was quite expensive and it did not reach my expectations at all. It looked cheap and wrinkled and the fit was horrible. The upper part too tight and the lower part too loose . So I had to return it. The taxes for it to come were £80 and to return it I have to pay £50 and choose my own provider. This is horrible customer service in my view.
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Posted 10 months ago
The fabric and the quality is not worth the hefty price tag. The sizing is off. I would not recommend.
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Posted 1 year ago
Ordered my usual size jeans online, we’re sooo small!! What a waste of time! Now for the not very fun part of returning!! Please please get your sizing right!!!
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Posted 1 year ago
I bought a white linen vest and pants. I washed the pants as per instructions - handwash cycle, cold power washing powder, and the pants have changed to a whiter colour! I can no longer wear them with the vest, which is disappointing as I bought them as a set. Customer service was unhelpful and just insisted that I had bleached the pants. Has anyone else had a similar experience? I am very disappointed!
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Posted 1 year ago
Ordered a dress for a possible wedding dress option. Came quickly which was great! What’s not great is the 10 day return policy as well as the $170 cost to ship back the dress. Be careful when ordering! Make sure you’re really set on the item & not wanting to order it just to “try.” It’s not worth it to send it back. The shipping cost is more than half the cost of the item. When I reached out I was told that this had been an issue recently and that they were “working on it,” but didn’t have a solution. They recommended I use parcel monkey, which is a 1 star reviewed discounted postal service. Super disappointed and will not be ordering from them again!
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Posted 2 years ago
Purchased a slip that was way too short and small despite being a consistent medium. Had to pay for return shipping and selected a store credit as there was a dress I was hoping to buy that was flagged as being restocked January 15. The dress was not restocked on that date so I asked for a refund instead. Took a week to respond and in the end I only got a response because I called. I was simply told that it wasn't possible to convert a store credit into a refund. I explained the situation and explained that the event I was hoping to wear the dress to has passed and asked if they could tell me why a refund was not possible. Another 10 days to respond and was simply told 'its not possible'. Extremely disappointed with the service, would not buy from Shona Joy again.
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Posted 2 years ago
Unfortunately I am more and more disappointed with Shona dresses lately. Majority of the styles are only made to fit size 6 tall women. I purchased a beautiful dress that was worn by a model with smaller breasts, size 6 and very tall. Gorgeous but not the average female. I am a size 10 and the dress did not fit anywhere on me at all. Gaping at the back, breasts and so tight across by bottom. Unless you look like the models, do not purchase. Shona - please start using real bodies on your website so we can see what these dresses look like on the average woman.
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Posted 2 years ago
Overall the service I received from this company was AVERAGE. It took two and a half months for the dress to arrive , only to find that the wrong dress had been sent. The items on this website don't come cheap at all and so one would expect a great quality dress. On receiving the dress, despite it being the wrong dress, I could still see that the quality of all the dresses would be subpar. Personally don't think the dresses look to be worth the dresses are priced at. The team was willing to accept the return of the dress however the refund process was tedious and took a really long time. Overall, a time consuming and frustrating process
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Posted 5 years ago
shonajoy.com is rated 2.3 based on 142 reviews