“The shirts were nice but they sign you up for a $25 a month subscription without telling you. They then have no formal pathway for canceling the subscription besides emailing their customer service. In my case, someone from their customer service confirmed the subscription was cancelled on 12/4/24. I came to find they charged me again on 1/4/25 and 2/4/25. I guess this explains how the shirts are so cheap. They simply hold onto your card information and continue charging you whether you canceled or not.”
Hi Mark,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“Their customer service is horrendously bad to the point that I can only assume it’s run by an AI. I’ve reached out to them twice, first because one of the two items I ordered didn’t arrive. They weren’t willing to resend or even partially refund the item. I get it, the item was likely lost in transit and a small business can’t afford to be as generous on lost packages as Amazon, so I didn’t fight it.
The bigger issue I have with them is that they charge you $20 for a monthly subscription that they automatically add to your cart when you make a purchase. My order confirmation does have this monthly subscription and explicitly says it is FREE - not even a one-time discount, just free, and then they hit you with a $20 charge. Beyond shady.
I didn’t notice this the first month which is on me, but I contacted them to request a refund and their responses have been increasingly confusing and contradictory to what they’ve said previously. They explicitly said I had been refunded for both charges (despite previously saying that went against their policy) but I was only refunded for one. They also responded to me saying I was only charged twice, not three times, when I never said anything about being charged three times (hence my strong suspicion that the customer service is AI). The email they sent that response to was just a request for clarification where they didn’t answer my question at all.
Lastly, a LOT of the t-shirts on their website look identical to Colortone brand tie-dyes and even have the same names. If you want a tie-dye shirt, just buy from Colortone instead.”
Hi Kat,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“They have forced to to file disputes 4 months in a row which has frozen my account. Each month I have to be issued a new CC because the charges are unauthorized. No human to connect with either. Be aware when dealing with this company. I would give 0 stars if I could.”
Hi Victoria,
I'm really sorry to hear about your experience. It’s concerning to learn about the issues with unauthorized charges and the challenges you've faced in resolving this. Your feedback is crucial, and I apologize for any frustration this has caused.
We understand how important it is to have clear communication, and we are currently working on improving our customer support options. Please reach out to us directly at support@shopfreespirited.com so we can assist you more effectively. Your satisfaction is important to us, and we want to make this right.
Best,
Free Spirited
“Ask them where their shirts are tied and dyed. I did and was told Dominican republic. They use clever wording like “American owned” and “ships from our Florida location” to make you think they’re made in the US. They run ads that make it sound like they’re going out of business due to inflation. No integrity.”
“I bought two shirts. The quality was terrible. Shirts were short and warped in shape. The tie dye designs were the ugliest and stupidest designs ever. The colors were all pastel-like. I sent them back. Never received credit for refund. And the fraudsters are trying to charge me a monthly subscription I never agreed to. DO NOT DO BUSINESS WITH THESE CROOKS.”
Hi Cheryl! 🌈 We're so glad to hear you love your new tie-dyed shirts! Thank you for sharing your joy with us. It's awesome that you found something special that fits your free-spirited vibe! We appreciate your support and can’t wait to see you flaunt more of our designs! ✌️💖
“The product is terrific
I wanted one order, received two orders plus more to come and everything is Medium?
No way. I’m an XL! I ordered S, M, L & XL
The Hoodie in the first order was XL
Anyway Thanks”
Hi Kevin,
Thanks for your review and for sharing your experience! I'm glad to hear you love the product, but I’m truly sorry for the mix-up with your order and the sizing issues. That’s definitely not what we aim for, and I understand how confusing that must be.
If there’s anything we can do to help fix this, please don’t hesitate to reach out! We appreciate your support and hope to provide a better experience next time.
Best,
Free Spirited
Hi Beth! 🌟 We're so glad you love your new tie-dye tee and that the camo colors are perfect for fall! Thank you for sharing your thoughts with us. Your support means everything, and we look forward to seeing you embrace all the seasons with our styles! 🍂💚
“The cross is beautiful, however the first time I tried to wear it there was an issue & now I have the cross, a string and the 2 beads.
I’ve tried several times to put it back together but I couldn’t get the string together one bead let alone both beads.
I feel the way it’s made to be worn is not very affective”
Hi Sabrina! 🌈 We're so happy to hear that you love the tie-dye shirt and that it fits you perfectly! Thank you for your wonderful feedback about its sturdiness and vibrant colors. Your support means everything to us, and we hope you enjoy wearing it! 😍🌀
Hi Donald! 🎉 We're so glad to hear that you're very happy with your shirt! Your satisfaction truly makes our day, and we appreciate your support. We can’t wait to see you back for more stylish finds soon! 😊💖
“I have been wearing tye dye for over 50 years. These shirts meet and exceed my expectations. They are made with quality t shirts first of all. The designs and colors fit perfectly with my tastes. From casual to going out they have a design that will appeal to most everyone. But, what I like best the colors are vibrant and steadfast and the collars do not stretch out or fade!! Big plus in my book! Their pricing on their shirts is so very reasonable for the quality and choices. I would love to see them come out with more intricate designs. But I realize, that would change their pricing. I am extremely happy with their shirts. Have probably ordered over 20 so far. Thank you Mary and Seth”
Hi Timothy! 🌈 Thank you so much for your fantastic review! We're thrilled to hear that our t-shirts have met and even exceeded your expectations. It's wonderful to know that you appreciate the quality, vibrant colors, and the fit! Your suggestion for more intricate designs is duly noted—innovation is always on our minds! We're grateful for your support and can't wait to see you explore even more of our collection. Happy wearing! 🌟✌️
Hi Chris! 🌟 We're so glad to hear that you found Free Spirited easy and convenient. Thank you for your kind words about our quality and prompt delivery! Your support means so much to us, and we can't wait to have you back for more soon! 😊💖
“I only received one of the two shirts I ordered. Thanks for the free shirt, but it's a size Small, when I ordered shirts sized 2X-Large. Is this the only place to complain?
Willis L Hoffpauir
Lake Charles LA”
Hi Willis,
Thank you for bringing this to our attention. I’m really sorry to hear that you received the wrong size shirt. That must be frustrating, especially since you ordered something different.
Please know that your feedback is important, and we're here to help you resolve this issue. If you reach out to our customer support team at support@shopfreespirited.com, we'll do our best to set things right for you.
Thanks for your understanding, and we appreciate your patience.
Best,
Free Spirited
Hi Deborah! 🌟 We're so glad to hear that you had a great experience with our customer service! Thank you for your positive feedback. We take pride in ensuring our customers are happy, and it's wonderful to know we could assist you. We look forward to serving you again soon! 😊💖
“I've ordered several of these tie dye shirts for gifts for family members and friends. They are awesome! Nice shirts, great colors, great varieties! I had a group of 8, and was able to get everyone a different shirt! They loved them!
I would order again in a heartbeat :)”
Hi Linda! 🎉 We're so thrilled to hear that you've enjoyed ordering our tie-dye shirts for your family and friends! It's fantastic that everyone loved their unique designs. Your feedback truly brightens our day, and we can't wait to have you back for your next order! 💖🌈
Hi Terri! 🌟 We're so glad to hear that your t-shirt fits perfectly and that you love the twirl purple color! Thank you for taking the time to share your experience. Your kind words mean so much to us, and we look forward to serving you again soon! 💜✨
“This company is Awesome! I had trouble ordering because I don't have the right credit card. They went out of their way to help me order. GREAT Communication. There products are wonderful!”
Hi Cathy! 🌟 We’re so glad to hear you had a great experience with us! Thank you for recognizing our team's efforts in assisting you with your order. It means a lot to know that our communication and products made a positive impact. We appreciate your support and can’t wait to see you shop with us again! 😊💖
Hi Loyd! 🌟 We can't thank you enough for your outstanding review! Your recommendation means the world to us, and we’re thrilled to hear you had such a great experience. We look forward to serving you again soon! 🙌❤️
Hi Pam! 🌟 Thank you so much for your wonderful review! We’re thrilled that you love our designs and appreciate the quality of our shirts. It's fantastic to hear that our customer service made a positive impression on you as well! We truly appreciate your recommendation and look forward to seeing you again soon! 💖😊
