“I tried to cancel the accidentally ordered t shirt with no luck. I have not received any word on the bracelets I wanted but see I was charged. Can you please let me know the status.”
“Very poor customer service. One of the items that I ordered was marked as XL just like the other 3. It was ,at least 2 to 3 sizes smaller than the others. The lady I bought them for can't wear. Very disappointing. There shouldn't be such a big difference in the same size t shirt. Don't reccomend!”
Hi Crystal! 🌼 Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your shirt did not meet your expectations, and we understand how frustrating that can be. The issue with the rubber band is definitely not something we want our customers to experience.
We apologize for the lack of response regarding your refund/return request—this is not the standard we strive for. Please reach out to us directly at support@shopfreespirited.com, and we'll make sure to assist you promptly. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this for you. Thank you for being part of the Free Spirited community! 🌻💖
Hi Kristine! 🌼 Thank you for reaching out and sharing your experience. We're so sorry to hear that you haven't received your t-shirts yet—that’s definitely not the kind of service we want for our customers. Please know that we're here to help you resolve this issue. If you could reach out to us directly at support@shopfreespirited.com, we’ll get to the bottom of this right away. We appreciate your patience and understanding, and thank you for being part of the Free Spirited community! 🌟💖
“Scratchy fabric. Feeks like tent canvas. Wish I had ordered from your Amazon store so I could return and they are also cheaper than your fake closing your store sale.”
Hi Susan,
Thank you for your honest feedback. We're truly sorry to hear that you're not satisfied with the fabric of your item. We strive to ensure every piece we offer meets our customers' expectations, and it's disappointing to hear that we fell short this time.
Please feel free to reach out to us directly, and we will make things right. Send us an email to support@shopfreespirited.com, and we'd love to get you some shirts that you love.
We appreciate your input and hope to improve your experience in the future.
Best,
Free Spirited
“The shirts were nice but they sign you up for a $25 a month subscription without telling you. They then have no formal pathway for canceling the subscription besides emailing their customer service. In my case, someone from their customer service confirmed the subscription was cancelled on 12/4/24. I came to find they charged me again on 1/4/25 and 2/4/25. I guess this explains how the shirts are so cheap. They simply hold onto your card information and continue charging you whether you canceled or not.”
Hi Mark,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“Their customer service is horrendously bad to the point that I can only assume it’s run by an AI. I’ve reached out to them twice, first because one of the two items I ordered didn’t arrive. They weren’t willing to resend or even partially refund the item. I get it, the item was likely lost in transit and a small business can’t afford to be as generous on lost packages as Amazon, so I didn’t fight it.
The bigger issue I have with them is that they charge you $20 for a monthly subscription that they automatically add to your cart when you make a purchase. My order confirmation does have this monthly subscription and explicitly says it is FREE - not even a one-time discount, just free, and then they hit you with a $20 charge. Beyond shady.
I didn’t notice this the first month which is on me, but I contacted them to request a refund and their responses have been increasingly confusing and contradictory to what they’ve said previously. They explicitly said I had been refunded for both charges (despite previously saying that went against their policy) but I was only refunded for one. They also responded to me saying I was only charged twice, not three times, when I never said anything about being charged three times (hence my strong suspicion that the customer service is AI). The email they sent that response to was just a request for clarification where they didn’t answer my question at all.
Lastly, a LOT of the t-shirts on their website look identical to Colortone brand tie-dyes and even have the same names. If you want a tie-dye shirt, just buy from Colortone instead.”
Hi Kat,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“They have forced to to file disputes 4 months in a row which has frozen my account. Each month I have to be issued a new CC because the charges are unauthorized. No human to connect with either. Be aware when dealing with this company. I would give 0 stars if I could.”
Hi Victoria,
I'm really sorry to hear about your experience. It’s concerning to learn about the issues with unauthorized charges and the challenges you've faced in resolving this. Your feedback is crucial, and I apologize for any frustration this has caused.
We understand how important it is to have clear communication, and we are currently working on improving our customer support options. Please reach out to us directly at support@shopfreespirited.com so we can assist you more effectively. Your satisfaction is important to us, and we want to make this right.
Best,
Free Spirited
“Ask them where their shirts are tied and dyed. I did and was told Dominican republic. They use clever wording like “American owned” and “ships from our Florida location” to make you think they’re made in the US. They run ads that make it sound like they’re going out of business due to inflation. No integrity.”
“I bought two shirts. The quality was terrible. Shirts were short and warped in shape. The tie dye designs were the ugliest and stupidest designs ever. The colors were all pastel-like. I sent them back. Never received credit for refund. And the fraudsters are trying to charge me a monthly subscription I never agreed to. DO NOT DO BUSINESS WITH THESE CROOKS.”
“I only received one of the two shirts I ordered. Thanks for the free shirt, but it's a size Small, when I ordered shirts sized 2X-Large. Is this the only place to complain?
Willis L Hoffpauir
Lake Charles LA”
Hi Willis,
Thank you for bringing this to our attention. I’m really sorry to hear that you received the wrong size shirt. That must be frustrating, especially since you ordered something different.
Please know that your feedback is important, and we're here to help you resolve this issue. If you reach out to our customer support team at support@shopfreespirited.com, we'll do our best to set things right for you.
Thanks for your understanding, and we appreciate your patience.
Best,
Free Spirited
Hi Cheryll,
Thank you for bringing this to our attention. I'm truly sorry to hear about your experience with the missing items and the lack of support you've encountered. We strive for better, and your feedback is essential for us to improve our service.
Please reach out directly to our customer service team, and we will do our utmost to resolve this for you. We appreciate your patience and understanding as we work through this matter.
Best,
Free Spirited
“Items not delivered. Was told multiple times regarding replacement first they will be shipped then they were shipped ( no tracking provided) then was told my account will be blocked.
Unacceptable customer service”
Hi there,
I’m really sorry to hear about the issues you’ve experienced with your order and our customer service. It sounds incredibly frustrating, and I completely understand your disappointment.
Please know that we take your concerns seriously and want to make this right. If you could reach out to our support team at support@shopfreespirited.com, we will work diligently to resolve this for you. Thank you for your feedback; it helps us improve the experience for all our customers.
Best,
Free Spirited
Hi Cindy,
Thank you for bringing this to our attention. I'm really sorry to hear that you haven't received your shipment yet. I understand how frustrating this must be, and your experience is important to us.
Please reach out to our customer support team at support@shopfreespirited.com, and they will be happy to assist you in resolving this issue. We appreciate your patience and are here to help!
Best,
Free Spirited
“After doing everything this company asked me to do initially and 18 emails to process a return and fulfill their stated obligations , I still haven’t gotten any closer to resolution.
The company seems nice but likes to give the run around when fulfilling their obligations. Their items aren’t “true to size” as described in the sizing chart rather, incorrect. They’re all sweet as pie in the emails but fall short when actually delivering the goods. Expect long drawn out emails when handling an issue, akin to a bad moving company. USPS tracking states my return was received but my credit card company doesn’t report a refund. Also, Where’s my other order?? And, there are no free gifts just free lies to believe.
Even this survey is a bit silly and biased. 4/5 response querie question are hours and one is over a week. Nothing in the middle??”
Hi George,
Thank you for taking the time to provide your feedback. We genuinely apologize for the frustrations you've experienced regarding your return and the sizing of our items. It’s disheartening to hear that our communication hasn’t met your expectations, especially since we aim to provide a supportive and helpful service.
We understand how important it is to have clear and prompt resolutions, and we are committed to improving in this area. Regarding your return, please reach out directly to our support team at support@shopfreespirited.com, and we will ensure that we look into this matter thoroughly for you.
Your experience matters to us, and we’re here to assist you further.
Best,
Free Spirited
Hi Karen,
Thank you for sharing your feedback with us. I’m truly sorry to hear that the T-shirts you ordered didn’t fit as expected. We aim to provide accurate sizing information, and I understand how frustrating it can be when items don’t meet your expectations.
If there's anything we can do to improve your experience, please don't hesitate to reach out. We value your input and would love to make this right for you.
Best,
Free Spirited
