Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Our 100 ft hose started leaking after a little less than one year. After talking with someone about the use and condition of the hose, they agreed it would be replaced under warranty. Received replacement hose in about 5-7 days! Great service and honoring the warranty provided!! Thanks”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our warranty support team. We're delighted to hear that your issue with the leaking hose was resolved promptly and that you received a replacement under warranty. At Snow Joe + Sun Joe, we take pride in standing behind our products and providing excellent customer service. We're glad that our team was able to assess the situation and honor the warranty by promptly sending you a replacement hose accordingly. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind words and for taking the time to acknowledge our customer service. We are thrilled to hear that you had an excellent experience with us. At Snow Joe + Sun Joe, we pride ourselves on providing top-notch customer service to ensure that our customers have a positive and satisfying experience. We are committed to going above and beyond to meet your needs and exceed your expectations. Thank you once again for your feedback and for being a valued customer. If you have any further questions or require any assistance in the future, please feel free to reach out to us. Your satisfaction is our priority, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“He was very Helpful and I am Happy for Him”

Helpful Report

Posted 2 years ago

Dear Otis, Thank you for reaching out to us and sharing your positive experience with our customer service representative. We're glad to hear that they were very helpful and that you are happy with the assistance you received. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met to their satisfaction. It's great to know that our representative was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and provide you with the best service possible. Thank you for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good customer service”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for your kind words and for taking the time to share your positive experience with our customer service team. We're delighted to hear that you had a very good experience with us. Providing excellent customer service is one of our top priorities, and we are committed to ensuring that our customers receive the assistance they need promptly and professionally. It's great to know that our team met your expectations and provided you with a positive experience. If you have any further questions or need assistance in the future, please feel free to reach out to us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had just received my new sprinkler and it was missing a blue jet on it. I called and they registered it and sent me a new one.”

Helpful Report

Posted 2 years ago

Dear Sherry, Thank you for reaching out to us regarding the issue with your new sprinkler. We apologize for the missing blue jet, but we're glad to hear that our customer service team was able to assist you promptly. We have registered your replacement request, and a new sprinkler will be sent to you as soon as possible. We strive to ensure that our customers receive the products they ordered in perfect condition, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to contact us. We are here to provide you with the best customer service possible. Thank you for choosing Snow Joe as your trusted brand, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Rep was fast and professional!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your feedback regarding our representative's service. We're delighted to hear that they provided you with fast and professional assistance. We prioritize delivering exceptional customer service, and it's always rewarding to receive positive feedback. We aim to address our customers' needs promptly and with professionalism. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you once again for choosing Snow Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a problem with a power washer called in as soon as they got conformation it was sent the sent out new one”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for reaching out to us. We're sorry to hear that you experienced a problem with your power washer, but we're glad that we were able to quickly resolve the issue for you. At Snow Joe + Sun Joe, we strive to provide efficient and reliable customer service. We understand the importance of addressing our customers' concerns promptly, and we're pleased to hear that we were able to send you a new power washer as soon as we received confirmation of the problem. If you have any further questions or need any assistance with your new power washer, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

Dear Donna, Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service team. At Snow Joe + Sun Joe, we strive to provide excellent customer service to ensure your satisfaction. Our dedicated team is always here to assist you and address any concerns or questions you may have. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and provide you with the best possible support. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I bought a pole saw and after assembly, I found out I could not use it until I provided chain oil. I stated to snow-joe that if nothing else advise the customer and he might also buy chain oil. Also including chain oil is a customer friendly idea. I was sent a bottle of chain oil from the company. Making the customer happy was the result”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your feedback regarding your recent purchase of a pole saw. We appreciate your suggestion about including chain oil with the product to enhance the customer experience. We apologize for any inconvenience caused by the lack of chain oil in the initial purchase. Your feedback is valuable to us, and we will take it into consideration for future product improvements and customer communication. We're glad to hear that we were able to resolve the issue by sending you a bottle of chain oil. Ensuring customer satisfaction is our top priority, and we're pleased that we could make you happy with the resolution. If you have any further questions or need any assistance, please feel free to reach out to us. We're here to help and provide you with the best possible support. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and value your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Absolutely excellent company with great customer service and great products! I couldn't recommend them more..”

Helpful Report

Posted 2 years ago

Dear Danic, Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an excellent experience with our company and that you're satisfied with both our customer service and products. At Snow Joe + Sun Joe, we take pride in delivering high-quality products and providing exceptional customer service. Your satisfaction is our top priority, and we're delighted that we met your expectations. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to help and ensure that you continue to have a great experience with our products. Thank you again for your support and recommendation. We truly appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Pleasant, courteous, professional!”

Helpful Report

Posted 2 years ago

Dear Abraham, Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience with our customer service was pleasant, courteous, and professional. At Snow Joe + Sun Joe, we strive to provide the best possible service to our valued customers, and it is heartening to know that our team was able to meet your expectations. Your satisfaction is our top priority, and we are glad that we could assist you in a manner that left a positive impression. If you have any further questions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure that you have a seamless and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I appreciate how quickly my situation was corrected and I have no problems whatsoever. Thank you for all your help.”

Helpful Report

Posted 2 years ago

Dear Donna, Thank you for reaching out to us and sharing your positive feedback. We are delighted to hear that we were able to quickly resolve your situation and that you are now satisfied. Your satisfaction is our top priority, and we are glad that we could provide the help you needed. We strive to address our customers' concerns promptly and efficiently. We understand the importance of timely resolutions, and we are glad that we could meet your expectations in this regard. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are here to help and ensure your continued satisfaction. Thank you once again for your kind words and for being a valued customer. We appreciate your support, and we remain committed to providing excellent customer care. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with a warranty and sun Joe responded by sending me a new pressure washer”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for reaching out to us. We're glad to hear that you had a positive experience with our warranty process and that we were able to resolve your issue by sending you a new pressure washer. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we take pride in honoring our warranties. We understand the importance of standing behind our products and ensuring our customers' satisfaction. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“One of the best companies I've ever dealt with! Customer Assistance was easy, courteous and worked with the resolution while explaining the process. Communication was great!”

Helpful Report

Posted 2 years ago

Dear Gerald, Thank you for your kind words and positive feedback! We're thrilled to hear that you had such a great experience with our customer assistance team. Providing easy, courteous, and efficient service is one of our top priorities, and we're glad that we were able to assist you in resolving your issue. At Snow Joe + Sun Joe, we believe that effective communication is key to ensuring a smooth and satisfactory experience for our customers. We're pleased to know that our team kept you well-informed throughout the resolution process. We understand the importance of transparency and clarity, and we strive to provide timely updates and explanations to our valued customers. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our efforts. We're grateful for the opportunity to serve you and provide you with the assistance you needed. If you have any further questions or require any additional support, please do not hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service was excellent, but the extension pole, for the trimmer is still not compatible with the trimmer.”

Helpful Report

Posted 2 years ago

Dear Thomas, Thank you for bringing this matter to our attention. We apologize for the inconvenience caused by the compatibility issue with the extension pole for your trimmer. We appreciate your feedback regarding our customer service, and we're glad to hear that you had an excellent experience with them. We understand that having a compatible extension pole is crucial for a seamless trimming experience. We want to assure you that we take this matter seriously, and we are actively working to address the compatibility issue. Our team is currently investigating the situation to find a suitable solution for you. Rest assured that one of our customer support will get back to you regarding the issue. We apologize for any inconvenience caused and appreciate your patience and understanding as we work toward a resolution. Thank you for choosing Snow Joe + Sun Joe. We remain committed to providing excellent customer service and ensuring your satisfaction with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had an issue regarding charger for my lawnmower and customer service resolved it very quickly. Representative was understanding and friendly. An example of what great service customer service looks like !”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're thrilled to hear that they were understanding, friendly, and resolved your issue regarding the charger for your lawnmower promptly. We value providing exceptional customer service, and we're glad that our representative exemplified the level of service we strive for. Your satisfaction is important to us, and we appreciate your kind words. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The representative was patient, signed me up for the warranty. Problem taken care of quickly.”

Helpful Report

Posted 2 years ago

Dear Cynthia, Thank you for contacting us and sharing your positive experience with our representative. We're glad to hear that they were patient and promptly assisted you in signing up for the warranty. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it's always satisfying to hear when our team members meet our customers' needs effectively and efficiently. If you have any further questions or require additional assistance, please feel free to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Jessica was awesome with my questions”

Helpful Report

Posted 2 years ago

Dear Mary, Thank you for reaching out to us and sharing your positive feedback about Jessica from our customer care team. We're glad to hear that she provided awesome assistance with your questions. At Snow Joe + Sun Joe, we prioritize providing excellent customer service, and it's always encouraging to hear when our team members go above and beyond to assist our valued customers like you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was treated with respect. the lady was very helpful and polite. took care of my problem without any hesitation.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're delighted to hear that you were treated with respect and that our customer service representative was helpful and polite in resolving your issue promptly. At Snow Joe + Sun Joe, we value excellent customer service and strive to provide a hassle-free experience for our customers. We're glad that we could assist you without any hesitation and address your concerns effectively. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had an under-warranty failure of my Sun Joe pressure washer. The customer service person to whom I spoke was helpful and expedited the shipment a replacement unit very efficiently”

Helpful Report

Posted 2 years ago

Dear Scott, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience you faced with your Sun Joe pressure washer, but we're glad to hear that our customer service representative was able to assist you promptly and efficiently. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that any warranty issues are resolved quickly. We appreciate your patience and understanding throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews