Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Customer service was friendly and efficient. Explained everything necessary about my issue with the garden hose I purchased. My warranty was processed and my new hose arrived a few days later. Great job!!”

Helpful Report

Posted 2 years ago

Dear John, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are delighted to hear that you found our representatives to be friendly and efficient in addressing your issue with the garden hose you purchased. At Snow Joe + Sun Joe, we take pride in providing excellent customer service and ensuring that our customers are satisfied with their purchases. We are glad that we were able to assist you in processing your warranty claim and promptly sending you a replacement hose. If you have any further questions or need any assistance in the future, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Fantastic company to work with. I had an issue with my Sun Joe hose that I purchased online. After 2 weeks, the hose sprung a leak. I was a little disappointed but I knew there was a 2 year warranty on the hose. After less than a week of sending my request, I received my hose replacement.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind words and for sharing your positive experience with us. We are thrilled to hear that you had a fantastic experience with Snow Joe + Sun Joe. We understand how important it is for our customers to have reliable products, and we strive to provide excellent customer service. We are glad that we were able to assist you with the warranty claim for your garden hose and promptly send you a replacement. At Snow Joe + Sun Joe, we value your satisfaction and aim to resolve any issues efficiently. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We are here to help. Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Prompt action”

Helpful Report

Posted 2 years ago

Dear Kanishka, Thank you for reaching out to Snow Joe + Sun Joe Customer Care. We are pleased to hear that you received prompt action from our team. Ensuring timely and efficient service is important to us, and we appreciate your feedback. We strive to address customer inquiries and concerns as quickly as possible to provide a positive experience. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your satisfaction and appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent response and complete remedy of concern”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for contacting Snow Joe + Sun Joe Customer Care. We are delighted to hear that you had an excellent experience with our customer support team and that your concern was completely resolved. Providing timely and effective solutions to our customers is our top priority, and we are glad to know that we met your expectations. We appreciate your feedback and are grateful for your kind words. If you have any further questions or need any additional assistance, please feel free to reach out to us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They were very helpful, resolved my issue on the first communication”

Helpful Report

Posted 2 years ago

Dear Jeff, Thank you for reaching out to us and sharing your positive experience with our customer support team. We are glad to hear that they were able to assist you effectively and resolve your issue in the first communication. We strive to provide prompt and efficient customer service to ensure that our customers' needs are met. We are delighted to know that our team was able to meet your expectations and provide you with the assistance you needed. If you have any further questions or require any additional support, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction with our products and services. Thank you once again for your feedback, and we appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“my hose sprung a leak used the on-line chat within 5 minutes a new hose is on the way. Clement was very helpful.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for contacting us regarding the issue with your hose. We apologize for the inconvenience caused by the leak, but we're pleased to hear that Clement from our customer support team was able to assist you promptly through our online chat. We take pride in providing excellent customer service and addressing issues efficiently. We understand the importance of having a functional hose for your needs, and we're glad that Clement was able to help resolve the situation. We have already processed a replacement hose for you, and it will be on its way shortly. We appreciate your patience and understanding throughout this process. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My hose broke and the agent was kind enough to help.”

Helpful Report

Posted 2 years ago

Dear Donna, Thank you for reaching out to us. We're sorry to hear that your hose broke, but we're glad that our agent was able to assist you in resolving the issue. Providing helpful and timely support is one of our top priorities, and we're pleased to know that you had a positive experience with our customer care team. If you have any further questions or need any additional assistance, please don't hesitate to let us know. We're here to help and ensure that you have a satisfactory experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Although I had been contacting you for over 1-1/2 years, my final interaction was wonderful. Qwyn was attentive and thorough.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your previous interactions. We're glad to hear that your final interaction with Qwyn was wonderful and that they provided you with attentive and thorough assistance. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that all our customers have a positive experience. We appreciate your patience and understanding throughout your interactions with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I haven’t tried product yet.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for reaching out to us. We understand that you haven't had the chance to try our product yet. If you have any questions or need assistance with using the product or any other concerns, please don't hesitate to reach out to us. Our team is here to provide support and ensure that you have a positive experience with our products. We value your feedback, and we're committed to providing excellent customer service. If there's anything we can do to assist you or address any questions you may have, please feel free to contact us. Thank you for choosing Snow Joe + Sun Joe, and we hope you have a great experience with our product when you get the opportunity to try it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with an item I purchased. I emailed the service dept and Christian Gonzales was super. He walked me through some tests I could do easily with his guidance. We finally worked out the problem and I fully satisfied with the outcome. I would recommend this company’s products a great service to everyone. They customer oriented and stand behind their products. Give them a shot, you won’t be disappointed!”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for reaching out and sharing your experience with us. We're glad to hear that Christian from our service department provided you with exceptional assistance in resolving the issue with the item you purchased. Our team is committed to providing top-notch customer service and ensuring that our customers' concerns are addressed effectively. We're pleased to know that Christian guided you through the troubleshooting process and worked with you to find a satisfactory solution. At Snow Joe + Sun Joe, we strive to be customer-oriented and stand behind the quality of our products. It's great to hear that you are fully satisfied with the outcome and would recommend our products and services to others. We appreciate your positive feedback and recommendation. It's our priority to deliver reliable products and excellent customer support. If you ever have any further questions or need assistance in the future, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I contacted the company about a warranty issue. Cedrick quickly and professionally replied and proceed to rectify the issue. The complete process was completed stress free. It's comforting to know that there are still companies that stand behind their products.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out and sharing your experience with us. We're glad to hear that Cedrick provided you with quick and professional assistance regarding your warranty issue. Our team is dedicated to ensuring our customers' satisfaction, and it's great to know that he was able to address your concerns promptly and make the process stress-free for you. At Snow Joe + Sun Joe, we take pride in standing behind our products and delivering excellent customer service. We understand the importance of resolving warranty issues efficiently and ensuring that our customers feel supported throughout the process. Your feedback reinforces our commitment to providing exceptional service and upholding our warranty policies. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your positive feedback. We look forward to serving you again in the future. If you have any further questions or need further assistance, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My experience with the folks at SnoJoe was extremely satisfying. They were so helpful and pleasant and focused completely on my issue. They acted quickly and efficiently and did a great job.”

Helpful Report

Posted 2 years ago

Dear Adrian, Thank you for reaching out and sharing your positive experience with us. We're thrilled to hear that your experience with Snow Joe + Sun Joe was extremely satisfying and that our team provided you with helpful and pleasant customer service. We strive to provide the best possible support to our customers, and it's great to know that our team was able to address your issue promptly and efficiently. We believe in going above and beyond to ensure our customers' satisfaction, and your feedback confirms that we're on the right track. If you have any further questions, concerns, or feedback, please don't hesitate to reach out. We're here to assist you and are committed to delivering exceptional customer care. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Wonderful products and the company is fantastic.”

Helpful Report

Posted 2 years ago

Dear Raymond, Thank you for your kind words and for choosing Snow Joe + Sun Joe. We're thrilled to hear that you find our products wonderful and that you have had a fantastic experience with our company. At Snow Joe + Sun Joe, we take pride in offering high-quality products that meet our customers' needs. We strive to provide exceptional customer care, ensuring that you have a positive experience from start to finish. If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out. We're here to help and are committed to your satisfaction. Thank you once again for your support and for being a valued customer of Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“He went above and beyond to help me with the warranty and file the claim to get the part that was missing in the box. Still waiting for it to arrive but it's on the way!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience. We're thrilled to hear that our team member went above and beyond to assist you with your warranty claim and ensure that the missing part from your box is being taken care of. We strive to provide exceptional customer service and make sure our customers are satisfied. We understand the importance of timely resolutions, and we're glad to hear that the replacement part is on its way to you. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure that you receive the complete and functional product you deserve. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer Service is Great. Thorough, willing to assist and easy to work with. I'm very pleased with the outcome.”

Helpful Report

Posted 2 years ago

Dear Brenda, Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with our customer service team. At Snow Joe + Sun Joe, we strive to provide thorough and helpful assistance to our customers, and we're glad to know that our team met your expectations. Your satisfaction is important to us, and we're pleased that we were able to assist you effectively. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Initial refusal to replace broken down power washer as this was already a replacement. Was then promised an e-mail with shipping instructions as they would not send me a replacement (like last time) before I had shipped back the broken one. This is not very convenient as you need a good box to ship it in. Last time I shipped the broken down one back in the box with the replament : no problem and good service. So why the change. Worse : never got the e-mail. Lucky enough for me the washer decided to work again after several days of rest. Have used it for days now without any issue. So no need for repalcement.”

Helpful Report

Posted 2 years ago

Dear Allard, Thank you for sharing your experience with us. We apologize for any inconvenience or confusion you faced during the warranty process for your power washer. Your feedback is important to us as it helps us identify areas for improvement and ensures we maintain the high standards of service our customers expect from Snow Joe + Sun Joe. We're sorry to hear about the initial refusal and the inconvenience caused by the change in the replacement process. Upon checking, a warranty claim was created however it is on hold status. We understand that our previous process was applied to your previous replacement. There have been changes to most of our processes which warranty claim includes and was explained in the chat conversation. At the same time, rest assured that we'll review our procedures to ensure smoother and more convenient warranty processes for our customers in the future. We're glad to hear that the power washer started working again after some rest. However, if you encounter any issues in the future, please don't hesitate to reach out to us. We're here to assist and ensure your satisfaction with our products. If there's anything else we can do for you, or if you have any further questions or concerns, please feel free to let us know. We value your feedback and the opportunity to serve you better. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Spoke to JP because my replacement battery had not yet been received. He got it shipped. He was very pleasant and helpful, and got the battery shipped.”

Helpful Report

Posted 2 years ago

Dear Stephen, Thank you for getting in touch with us and sharing your recent experience with JP at Snow Joe + Sun Joe. We are pleased to hear that he was able to assist you promptly and get your replacement battery shipped out. At Snow Joe + Sun Joe, we take pride in providing excellent customer service, and we're thrilled to know that JP was both pleasant and helpful during your interaction. Our team is dedicated to ensuring that our customers have a smooth and satisfactory experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need any more assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service was pleasant and helpful. He answered my questions, found the item I needed, quoted price & delivery time.”

Helpful Report

Posted 2 years ago

Dear Judy, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're glad to hear that our representative was pleasant, helpful, and able to assist you with your questions and finding the item you needed. Providing excellent customer service is one of our top priorities, and we're thrilled that our team member was able to meet your expectations. It's great to know that they provided you with the necessary information regarding the price and delivery time of the item you were looking for. If you have any further questions or need any more assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Always kind, and courteous service.Whay a great company to work with!!!”

Helpful Report

Posted 2 years ago

Dear Kmaxwell007, Thank you for your kind words and positive feedback! We're thrilled to hear that you've had a great experience with our company and that our team has consistently provided you with kind and courteous service. At Snow Joe + Sun Joe, we strive to deliver exceptional customer care and ensure that each interaction leaves a positive impression. Your satisfaction is our top priority, and we're delighted to know that we've met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help and provide you with the best possible service. Thank you for your support and for choosing Snow Joe + Sun Joe. We truly appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Marvin took care of the business in the courteous and professional way. I was very pleased!”

Helpful Report

Posted 2 years ago

Dear Nick, Thank you for reaching out to us. We're delighted to hear that Marvin provided you with courteous and professional service. Our team is dedicated to ensuring that our customers have a positive experience, and it's great to know that he was able to assist you in a satisfactory manner. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and address any concerns you may have. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews